eFactoryPro 3.0
130 results found
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Planners and Supervisors need the ability to change equipment status prior to assigning the task.
Customer submits work orders for work identifying the equipment "down" when in fact the equipment is operational. Planners or Supervisors could change prior to assigning reducing questions about whether the equipment is actually down, ambiguous or reduced. "the tech can't even change to up"
3 votes -
Tech name on open work order list
When exporting the open work orders, I need to see "assigned tech". This will save me time from having to go to the individual work order to find out what tech is assigned the job.
1 voteThe Assigned Technician shows in the technician area of the portal. Go to Technician→Tasks→Assigned Tasks in the portal to see all tasks assigned to all individuals. Export the list and filter.
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Asset ID appear in the task summary
It would be helpful if the asset ID could appear in the task summary
5 votesThis has been released to production on 4.26.2016!
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Viewing
On the work order summary page I'm not able to scroll sideways. There is no side bar therefore I cant see the entire page.
2 votescompleted ·
AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
This sounds as though there may be an issue with either your browser or the resolution at which your computer is set. Please contact the service desk at 309.693.4001 and they should be able to resolve this issue.
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Log in issues
The system doesn't change to a different technician when you first log in under your own name. The system logs in under the last person that used the computer and not the tech who signed in.
1 votecompleted ·AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
Thank you for expressing your concern!
This can be remedied by ensuring each user logs off the system when done with the task at hand instead of just closing the browser. If the user does not logoff of the system, it is possible for the site to load a cached (or locally stored) page which will show the incorrect username.
If you have any other questions or concerns, please be sure to let us know!
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I need to see "HELP" in the upper right corner of eFactory 3.0 portal
Please add "HELP" to the dropdown in the upper right corner of eFactorypro 3.0. This link should direct to support.efactorypro.com.
2 votesThis has been completed.
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I need to be able to specify if a malfunction was DOWN or REDUCED.
In the eFactoryPro 2.0, I was able to classify a malfunction/work order as a DOWN work order. In eFactoryPro 3.0, everything is only listed as being UP after a repair. How do I know if it was a down or reduced work order?
6 votesAdd a new field (Malfunction Type) to the Task Summary Screen, and implement the following validation: DOWN OR REDUCED value required upon task completion if malfunction start AND stop times recorded. Can’t be NULL OR Ambiguous
This issue is resolved 4/4/2016
PBI 25633
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The ability to correct downtime/malfunctions when reviewing work orders.
When reviewing work orders, it'd be nice to be able to correct what was entered by the technician from the work order malfunction tab. Currently I have to click into the task and then into the malfunction tab to make changes.
2 votesCompleted on PBI 25633 and in Production
Add a new field (Malfunction Type) to the Task Summary Screen, and implement the following validation: DOWN OR REDUCED value required upon task completion if malfunction start AND stop times recorded. Can’t be NULL OR Ambiguous
4/4/2016
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I need a way to enter Meter Readings into eFactoryPro 3.0
I need to be able to enter meter readings, and have my customer enter meter readings from the customer portal.
1 voteDevelopment has been completed, tested, and released into the production environment.
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Bundle Purchase Orders
I'd like to see a way from a administrators view in the CMMS to bundle items from multiple purchase orders into a single purchase order.
3 votesThis has been completed and released into production.
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