Change WO from RCT to OTH
Work is being raised as reactive despite many reminders that it is not a reactive job. The majority are "Other" as they relate to projects, planned calibration, machinery being removed from site, or moved from one location to another. My idea is to allow SM / DFO to change them from RCT to OTH
Claus Capes
shared this idea
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Work Order Type can now be changed if a task doesn't have any parts or malfunctions tied to it.
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James Meek
commented
could there be a quicker way to change a job to proactive if the customer has put it in as reactive rather that having to open a new ticket
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bruce huff
commented
+4 votes in reference UserVoice linked here https://uservoice.advancedtech.com/forums/348516-efactorypro-3-0/suggestions/46987498-change-mrct-wo-task-type-to-pr
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bruce huff
commented
This also poses a problem with the customer perception of the ATS team. Currently, the process is to cancel the WO with notes referencing the newly created, corrected WO. However, this notifies the customer of WO completion without notifying them when the actual, corrected, WO is completed. This gives the perception of pencil-whipping, completing WOs without actually completing the work. There are no systematic accountability measures to prevent these WOs from being cancelled and never followed up on.
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Chase Lettieri
commented
Planner or Supervisor should have ability to edit WO type/Task Type/ asset for work orders inputted by the customer. Customers use toggles and asset search incorrectly, therefore their work orders do not always get categorized correctly and hurt the metrics. The planner should have the ability to make those edits before the WO gets closed out. We have too many reactive work orders get categorized as other.
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Chase Lettieri
commented
Have the ability to edit WO type that customers put in. Have ability to change task type from other to reactive. Have ability to add/edit asset from subtype to actual asset.
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Jason Panus
commented
supervisor having ability to change an MRCT WO/Task to a project. A lot of times the requestor selects the wrong type of work order and it take time to cancel and create new WOs when tis happens after the fact
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Mario Saavedra
commented
a lot of work orders are opened as corrective maintenance when they are not, i spend a lot of time making and canceling work orders so the effect is not as impactful on our metrics, and even then a lot of them get by me. I´m guessing this suggestion is nothing new but I believe it would be helpful if you were able to change an order from corrective to other types.
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Dustin Livingston
commented
Currently we have to delete the WO completely and transpire notes and labor over to a new proactive WO. This is time consuming and not very efficient. We should be able to mark the WO from Reactive to Proactive similar to the safety radio button that allows us to mark the work order as safety or not.
