Edit Customer WO details
Planner or Supervisor should have ability to edit WO type/Task Type/ asset for work orders inputted by the customer. Customers use toggles and asset search incorrectly, therefore their work orders do not always get categorized correctly and hurt the metrics. The planner should have the ability to make those edits before the WO gets closed out. We have too many reactive work orders get categorized as other.
Chase Lettieri
shared this idea
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bruce huff
commented
+4 votes in reference UserVoice linked here https://uservoice.advancedtech.com/forums/348516-efactorypro-3-0/suggestions/46987498-change-mrct-wo-task-type-to-pr
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bruce huff
commented
This also poses a problem with the customer perception of the ATS team. Currently, the process is to cancel the WO with notes referencing the newly created, corrected WO. However, this notifies the customer of WO completion without notifying them when the actual, corrected, WO is completed. This gives the perception of pencil-whipping, completing WOs without actually completing the work. There are no systematic accountability measures to prevent these WOs from being cancelled and never followed up on.
