eFactoryPro 3.0
130 results found
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Asset/Technician column is needed for the review module
In order to check orders by asset, we require this column for proper identification. Currently, supervisors must open each task individually to perform their duties, but implementing this option will significantly streamline access to and organization of the information.
Additionally, including a 'Technician (name)' column would further assist supervisors in accessing this information more efficiently, thereby facilitating their work and improving overall workflow.
6 votes -
Ability for Technician to search for parts using the "Old Material Number" in the Tech Portal.
A Tech should be able to perform a targeted search on the "Old Material Number" (stripped MFG part number) in the Tech Portal. They should also be able to use wildcards ( * ) just like how we can search for Parts in the Client.
27 votes -
Closed/Incomplete
Closed but Incomplete option for PMs- Need an option to close out work orders (specifically PMs) that are incomplete.
13 votescompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Users can now cancel PM tasks in the Portal without a new PM regenerating.
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Can We get Asset field listed on Review portal?
When Reviewing Work Orders it would be much faster if the Asset was listed so you don't have to open the record if there's any question upon review.
1 vote -
Work Order Description on Completion Communication
Add Work Order Description to Work Order Completion communication that is emailed to work requestor
3 votes -
work:labor easier and trackable
It would be helpful to be able to see the task description in the labor window and have access to past dates so the technician can have an easier way to find information about a failure.
10 votes -
Include a column for Asset ID in the Review tab.
Not a necesity but would be nice.
20 votes -
Add Building Location field to Open Task List in the Work Module
We would like to use the Building Location parameters to filter our task lists quickly through the Work Module. This would speed up our response time to the customer exponentially when asked for specific area information.
2 votes -
Manually adjusting column width every time
After manually sizing several columns in the task grid view to widen them and see the data entered in each field, I find that these same column sizes are returned to their default width after expanding and collapsing an individual task view. Can these width changes stay permanently until manually adjusted?
10 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
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notes box expansion
expand the Notes box back to where it used to be or bigger, technicians on site are having trouble leaving detailed notes because you can only see a few words per line and it scrolls after a few words making it difficult to reread the notes for accuracy and editing. notes are getting smaller and less detailed because the box was made more difficult to see/utilize.
3 votes -
Reviewed work orders need to disappear in REVIEW tab
Have the work orders disappear after reviewing them in the REVIEW tab. I have to manually refresh my screen to make them disappear. This is more clicks.
8 votes -
skill set assignments
for the skill sets. allow more then just technicians to be set i.e..(industrial cleaner, planner/scheduler, supervisor, manager) as we all have Items to complete per the schedule.
7 votesThese job titles can be added to the daily schedule screen for assignment. If they are not part of the crew capacity, you will have to override their schedule using the Control Center. We usually only want hourly technicians as part of our crew capacity.
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Min/Max Compliance
On the tech task list, show the min/max compliance dates so they ensure they don't miss critical pm's and to ensure they don't start too early. Should be easy for them to access and prioritize their daily tasks
1 vote -
Customer Task Closing/Update
Please allow customer users to close out tasks assigned to them. Currently cannot close tasks, update information, or add attachments.
1 votePlease reach out to IT through the Self-Request portal to grant customer technician access for those that need it.
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NEED TO SEE BIN LOCATION WHEN LOOKING AT PARTS IN NEW SYSTEM!!
I have no way of seeing where a part is located at my site while trying to figure out which part is right.
5 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This will be released to the Work module today at 12 PM EST.
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Fix your system
Increase server potential, the system does not allow timely input of labor, notes, and steps. Often times it will claim to update successfully but then kickback and we have to start over. Other times it will kick back when hitting the green checkmark and the process starts over.
1 vote -
Create FM from Customer PM's.
Allow FM task to be created from PM for the customer. Currently all follow-ups on customer PM's can only be created as separate CM's.
1 voteCustomer technicians have the ability to do this. Please submit a Self-Request ticket to get access granted to those who need it.
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please make the text darker
The text is too dark
1 vote -
Column Search Boxes
For the Task and Work Order grids can we get a search field under each column header that would allow us to search for a keyword within the data in each record in the given column.
1 voteThanks for the submission! This functionality is currently available in the funnel at the top of the screen.
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Show total # of task and task hours in My Work
Display the total amount of scheduled jobs and task hours each day in the weekly display when in My Work.
2 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
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