eFactoryPro 3.0
130 results found
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Add Steps and estimate time directly in the portal
Add Steps and estimate time directly in the portal
3 votes -
Equipment & Sub-Locations in Tech Portal
Split out equipment and sub-locations
3 votescompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Equipment and sublocations are now two different types of records in the Portal.
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Equipment BOM on work orders
We need equipment Bill of Materials to show up on work orders to make it easier and faster for technicians to find parts. We had this feature until we went to EFP 3.0 optimized. We also need the BOM report back.
6 votes -
Bill of materials to have list of used parts.
The bill of materials in the tech portal needs to have a drop down with parts used to aid in finding parts.
7 votes -
Customer Portal: More filters in equipment search history
Enable excel filters in the equipment work order history. There is only a simple search right now. Need to be able to filter on each column.
2 votes -
Work order metrics on screen
Add response time and PM Compliance on task summary
10 votes -
Length of time to load certain pages
The system sometimes seems very slow to load certain pages when trying to complete and close out work orders. This slows down the process which is longer when closing out a work order already, since you have to go through different pages in order to close everything out.
7 votescompleted ·
AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
The system is operating nominally at numerous sites. The root cause of this issue has been identified as network limitations at the customer level. ATS cannot make changes to a non-ATS environment.
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labor hours.
It would be nice if we can add all the techs to the labor page at once ,instead of having to do the hours all over again individually. Its time wasted.
5 votesThis functionality is now live in our eFactoryPro 3.0 environment. To add labor for multiple techs, go to the labor tab, and click next to your name in the 2nd box to select additional names.
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Customer Portal: Change Overs
Customer Portal does not allow the Customer to enter an appropriate work order for Change Overs.
Suggested idea would be a 4th question on the Customer's Create Work Order screen, "Is this a "Change Over?"
If selected, then the work order would default to work order type MOTH, Activity Type EV, and Subtype Change Over, and the equipment would not be in a "Down" status.
This would prevent ATS from having to modify each change over work order when they are created by the Customer, which is the current process.
11 votes -
ADD SOME ITEMS TO OBJECT CODE
NECESITAMOS AGREGAR MAS OBJETOS EN LOS CODIGOS DE REPARACION. POR FAVOR INCLUIR LO SIGUIENTE EN EL CAMPO DE OBJETO:
INVERSOR
GUARDA MOTOR
TARJETA I/O
TERMINAL2 votes -
ATS Intranet link
Can you fix under links the ATS Intranet so it goes to the homepage again?
1 vote -
Traveling Technician Site Access
Add a login for traveling techs to access site Efactory pro system while at current site. Create a log in that allows them to access the specific site they are at using their actual name instead of another persons login .
Don Worthington
1 voteThis is a great idea! This was a primary feature we built into EFactoryPro with traveling techs in mind. If you request access to the site you are traveling to, permissions can be added to your account. Once added, and you can select the site from the site drop down in the top right of the technician interface!
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Partial Parts Consumption
Part Consumption: There should be an option to consume a variable amount of parts. If a tech only consumes a portion of parts requested, they should be able to consume only the used portion. Sometimes parts are not shipped in one package and techs can only use a portion of the parts needed on the work order, but the part need remains opened with nothing consumed until all parts arrive and and are consumed.
17 votes -
Query other sites inventory for equipment by same manufacturer or by model number
It would benefit a site manager to know that another ATS site had a machine with same or similar model number or manufacturer that could be contacted for phone/Skype/visit support.
1 votePlease use the Reliability360 App in PowerBi to search all equipment across ATS.
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Reverse part look up for SCS
We as supply chain specialists would benefit from being able to view the machines that each part belongs to. If we have a part #, and we're not sure which machine or machines the part applies to, it would be great to be able to see where the part belongs or has been in the past.
7 votes -
Tech Portal: Add the field 'Building Location' on the work order tasks
We need the parameter 'Building Location' in the work order tasks on the Optimized v4 Portal.
For the site 010 Caterpillar Torreon, Mexico, is mandatory to know the exact location of each machine. The reason is that this site has more than 2570 equipment.
25 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Building Location has been added to the Task Summary panel in the Portal. As mentioned in the comments below, PBI 41637 is currently being worked to add the Building Location field to the Work Order Report.
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Tech Portal: Hold and Waiting on Material Task
Due to Waiting for Materials being moved to a sub-status we still need so type of main status to associate work orders too when they are waiting on materials so its visible when looking at all the task.
The Hold status is also an issue bc its almost not visible at all when searching and doesn't show when a work order is assigned in the system to a person and is on hold (they don't see it in the my task box)
17 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
PBI 39571 has been completed and released to production, which added “Hold” as an option to sort task statuses by. The business decided to move Waiting on Materials to the Task level and include it as a Sub-Type, so that it could be permanently marked and able to be included on reporting.
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Tech Portal: Task Sub-Type displayed in Task List
In the tech portal, "List View" of work order Tasks, please add a column for the Task Sub-Type so that the Buyer is able to see the sub-type of "Waiting on Materials".
CAT Pontiac does not have parts in 3.0, so we need an alternate way of letting the buyer know that parts are needed, instead of going into each task individually.
11 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This was released to production on 06/05/18.
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Repair Code Objects needed
In the Task, under REPAIR CODES, Apex International needs to have the following added to OBJECT: CODER, LABELER, CAPPER. These are the 3 major objects this site deals with. This will help improve their metrics tremendously. Right now they are using OTHER since nothing else fits.
2 votes -
Portal task cancellations
When technicians are cancelling tasks from the portal and use the red "X" the system will not allow the task to be cancelled with an active malfunction; however, if the technician goes to thew summary edit button and changes the status of the task to cancelled it will allow the task to be cancelled with an active malfunction still adding time to the machine. This needs to be made to where both ways are voided out if there is an active malfunction.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Rick, thank you for your feedback! This was a bug reported a couple weeks ago that has been corrected by our development team. The fix will be released to production next Tuesday, May 8th.
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