eFactoryPro 3.0
138 results found
-
Tech Portal: Task Screen Has Too Many Columns
Task view in the portal has too many columns. This needs to be cleaned up to be more useful for the technicians at our site.
Having a custom option to hide columns would help.
30 votes -
Tech Portal: Need to see the BOM (bill of materials)
The BOM is hidden in the portal, and not easily accessed in the client.
A tech should be able to reference the BOM, and cross reference between machines.31 votes -
Tech Portal: Add "sub location" to "assign task" screen
Add "sub-location" data to "assign task" screen. We have 10 buildings and having viability to this field would be helpful while assigning tasks.
28 votescompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This information is available on the new Daily Capacity scheduling screen.
-
One Stop Shop Website
There seem to be several different places that we need to login to in order to get to the different pages we want to see. This is a little convoluted. I would like to see one website with a tech portal, client portal, buyer portal, etc. Then each employee can be given the login rights to the portal or portals they need. That way we don't have to have this ifs app and also have our internet browser open to efp3.0.
2 votes -
ATS Intranet link
Can you fix under links the ATS Intranet so it goes to the homepage again?
1 vote -
New filter in Control Center
Our customer wants to know when a specific PM will activate, so we want to know if is possible to create a filter in control center for PM task template and for specific equipment
9 votesThis will be completed with the new PM Portal
-
Assign Two or more technicians to a task
Assign Two or more technicians to a task, we want to assign two or more technician because there are some task that need two or more technicians and they need to see that task in their portal pages
7 votes -
Printing in Portal
On portal/technician/task/(green circle - print task
When you print the task it comes out very tiny and basically unreadable - can this be upgrades to print like a generated PM?
1 vote -
Increase PM generation windo
instead of the 28 day window, would it be possible to increase? 90 days would seem to make sense.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Business decision was made to update max amount of days in a frequency to 31.
-
Add Steps and estimate time directly in the portal
Add Steps and estimate time directly in the portal
3 votes -
Equipment & Sub-Locations in Tech Portal
Split out equipment and sub-locations
3 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Equipment and sublocations are now two different types of records in the Portal.
-
Equipment BOM on work orders
We need equipment Bill of Materials to show up on work orders to make it easier and faster for technicians to find parts. We had this feature until we went to EFP 3.0 optimized. We also need the BOM report back.
6 votes -
Bill of materials to have list of used parts.
The bill of materials in the tech portal needs to have a drop down with parts used to aid in finding parts.
7 votes -
Customer Portal: More filters in equipment search history
Enable excel filters in the equipment work order history. There is only a simple search right now. Need to be able to filter on each column.
2 votes -
Work order metrics on screen
Add response time and PM Compliance on task summary
10 votes -
Length of time to load certain pages
The system sometimes seems very slow to load certain pages when trying to complete and close out work orders. This slows down the process which is longer when closing out a work order already, since you have to go through different pages in order to close everything out.
7 votescompleted ·
Adminryan gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
The system is operating nominally at numerous sites. The root cause of this issue has been identified as network limitations at the customer level. ATS cannot make changes to a non-ATS environment.
-
labor hours.
It would be nice if we can add all the techs to the labor page at once ,instead of having to do the hours all over again individually. Its time wasted.
5 votesThis functionality is now live in our eFactoryPro 3.0 environment. To add labor for multiple techs, go to the labor tab, and click next to your name in the 2nd box to select additional names.
-
Customer Portal: Change Overs
Customer Portal does not allow the Customer to enter an appropriate work order for Change Overs.
Suggested idea would be a 4th question on the Customer's Create Work Order screen, "Is this a "Change Over?"
If selected, then the work order would default to work order type MOTH, Activity Type EV, and Subtype Change Over, and the equipment would not be in a "Down" status.
This would prevent ATS from having to modify each change over work order when they are created by the Customer, which is the current process.
11 votes -
ADD SOME ITEMS TO OBJECT CODE
NECESITAMOS AGREGAR MAS OBJETOS EN LOS CODIGOS DE REPARACION. POR FAVOR INCLUIR LO SIGUIENTE EN EL CAMPO DE OBJETO:
INVERSOR
GUARDA MOTOR
TARJETA I/O
TERMINAL2 votes -
Traveling Technician Site Access
Add a login for traveling techs to access site Efactory pro system while at current site. Create a log in that allows them to access the specific site they are at using their actual name instead of another persons login .
Don Worthington
1 voteThis is a great idea! This was a primary feature we built into EFactoryPro with traveling techs in mind. If you request access to the site you are traveling to, permissions can be added to your account. Once added, and you can select the site from the site drop down in the top right of the technician interface!
- Don't see your idea?
