Customer Portal: Change Overs
Customer Portal does not allow the Customer to enter an appropriate work order for Change Overs.
Suggested idea would be a 4th question on the Customer's Create Work Order screen, "Is this a "Change Over?"
If selected, then the work order would default to work order type MOTH, Activity Type EV, and Subtype Change Over, and the equipment would not be in a "Down" status.
This would prevent ATS from having to modify each change over work order when they are created by the Customer, which is the current process.
Christopher Atchison
shared this idea
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We are still having issues with the customer putting in down work orders for changeovers. The coding of the work orders they are putting in are negatively affecting our metrics. We need this to be fixed so we can track how much of our time is being utilized for changeovers.
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Jonathan Stroud
commented
Good idea. Thank you.
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This would very much help us at any of our sites where changeovers are required, such as Southwire sites and gypsum sites.
