Log in issues
The system doesn't change to a different technician when you first log in under your own name. The system logs in under the last person that used the computer and not the tech who signed in.
1
vote
Christopher Matusak
shared this idea
completed
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AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
Thank you for expressing your concern!
This can be remedied by ensuring each user logs off the system when done with the task at hand instead of just closing the browser. If the user does not logoff of the system, it is possible for the site to load a cached (or locally stored) page which will show the incorrect username.
If you have any other questions or concerns, please be sure to let us know!
