Portal work order review process needs to be streamlined
The work order review process needs to be streamlined. It takes way too long to load between pages (on any network). It would be beneficial to have the review button moved to the top of the screen so that you don't have to go back to the summary screen. It would be very helpful to have an option to review the work order straight from the list of work orders to review. There is not-value added time spent waiting on the system to load unnecessary screens.
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Christopher Suggs commented
When reviewing work orders it would be nice to see if follow up work orders have been entered.
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Christopher Suggs commented
Review screen should have MAT code
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James Lins commented
In version 2, we had the tech id, and the sap ID#, I think it would be easier to search by the asset id over the tech id,
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Hi James! The Asset ID field in eFP 3.0 corresponds to the Technical ID that existed in SAP on equipment records. This is the field that the migration team has been using for reference between the two systems. Please let us know if this does not meet your needs.
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James Lins commented
SAP Equipment ID#'s from 2.0
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Nicholas Brown commented
Create a warning that pops up when clicking on the link to change equipment on a DOWN or REDUCED work order. The warning should inform the user that a manual adjustment of the equipment status is required on the original piece of equipment. Include in the warning, the steps required to complete the manual process, and/or link to the page/section needed to complete the manual process.
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Logan McNear commented
We need a filter for recent customer requests in the work order section of the portal. This list shows the requester and would be more useful when looking at the recent requests.
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Logan McNear commented
There is no indicator on the work order review screen showing which orders still need to be reviewed.
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Sean Tijerina commented
Here’s the basic scenario:
1. A req is entered against a valid work order task for a new part
2. The req becomes an escalation to Data Integrity
3. Before anything is done with the escalation, the work order is closed for some reasonWe need the escalation to be cancelled/dumped automatically by the system because the task was closed/cancelled.
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Sean Tijerina commented
We need to see only the work orders that showing the machine as down. That way we can prioritize those work orders so that we can get the machine back up and running.
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Rip Hegwood commented
Asset ID and Description should be shown During the review process and not the Equipment. It adds no value to my review process it just adds more time for me to look up each work order and task.....
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Ellen Markey commented
As a supervisor reviewing work orders, Searcy has requested to have the portal move seamlessly from one work order to the next - without having to hit the back button to return to the work order screen.
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Sean Tijerina commented
It would be nice that when you're receiving a PO in Receiving, that the work order number/Task ID show up. Instead, I'm having to go to Inventory->Purchasing->Purchase Order. Then click the red chevron on the part to figure out the work order number the part was requested for. These are too many steps to get a piece of information that should be in Receiving.
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Kevin Hale commented
The down machine list includes each workorder that the down machine has. This is not needed and makes things confusing. We need only the DOWN or REDUCED machine in this list.
Thank You,