Customer name on work order.
When the customer enters a work order they also enter their name. But when we get the work order it shows customer. We really need the customers name that entered it on the work order. That way we can talk with the correct individual and get any details that will help complete the job quicker. An example would be we respond to the work order on a test stand where several people are working and we start having to asking individuals who put the work order in. Talking to the correct individual saves a lot of time on repairs.
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John Murphy
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This capability currently exists on the Work Order screen in the Portal. The requester name is located on the Summary section of the Work Order screen, in the Requester field.
