eFactoryPro 3.0
253 results found
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We need the ability to change the equipment number on equipment with an active malfunction.
The customers consistently submit work orders using the incorrect asset id and if they submit it in a down status you can not change the asset id without clearing the malfunction. If you clear the malfunction to change the id and then input the malfunction again it will track as scheduled downtime which skews your metrics. This forces us to cancel the work order and create it again as a new work order backdating the malfunction start time to the original work order time so our metrics are correct.
Either let us modify the asset IDs even in a down…
3 votesThis ability is already present in the EFP. Create a new malfunction as an unscheduled by changing the downtime on the task to the date earlier than task created date. Along with that we are also providing the users to delete the malfunctions, change the asset and create a malfunction if required and users can change it to unscheduled by changing the time.
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PM Tracking
Is there any way to track what changes are made to PM plans, who made them and when?
1 voteThis is current functionality on the Edit PM screen in the Planner Portal.
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Closing PM on the Compliance Finish date requires Variance?
When closing a PM on the final Compliance date eFactory is asking for a variance? This is new, never required one before on last date.
1 vote -
We need a way to edit compliance start/ finish dates. My site is M-F and PMs open and close on weekends which leads to a bottle neck
We need a way to edit compliance start/ finish dates. My site is M-F and PMs open and close on weekends which leads to a bottle neck on some weeks.
2 votesThis will be addressed in the new PM functionality in the EFP.
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We need a way to edit compliance finish dates.
We need a way to edit PMs that come due on the weekends. Or at least edit the compliance dates to match the work schedule of the plant.
2 votesThis will be addressed in the new PM functionality in the EFP.
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Batch Review Reconciliation on Completed Task
Batch Review Reconciliation on reviewed WO/TASK that are completed. KMS process staff can review the completed and cancelled jobs. Do a mass select all and one click for later batch processing. This would save time versus doing it one by one and then waiting for system to process the data.
2 votesThis defeats the purpose of having review screen and will mess up the metrics. Review screen motto is to allow supervisors to go through each task and verify rather doing a bulk action.
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Equipment readings (Meters) that accept free form Data entry
There are only three types of readings available; "Hit Count," "Hours operated," and "Units Produced." These meter types require that each reading increments from the previous reading. However, when trying to record fluctuating readings such as Level or Temperature it is possible to have readings that are lower than the previous reading. Would like to see a reading type that allows free form data entry so a fluctuating reading can be tracked over time.
4 votes -
Update Pre-defined steps/Global Steps
Please update pre-defined step - Process Improvement to reflect FEEDBACK changes.
1 vote -
Create a booked labor report so each technician can verify their total booked labor on a daily basis
Tech utilization is critical to the new SLR metrics. Need a dashboard where techs can go check their total booked labor by day/shift to ensure they closed all of their work orders prior to leaving.
1 voteThis should be the My Work screen of the Work Module. Daily Schedules should be built using the Planner/Scheduler Module within eFactoryPro. Filling our crews and technicians to capacity will give our techs the list of work you are looking for.
Please visit the FMSOS Critical Element for Work Execution Management > Daily Scheduling for more information.
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All breakdowns need priority 1 or 2 to be able to assign
Can you please change the system so that all breakdowns become priority 1 or 2 so that Supervisors and Managers can assign these tasks in their portal?
6 votesThanks for the feedback! It is greatly appreciated and keep them coming!
Not all breakdowns should be listed as P1 or P2. These break-ins that break the weekly schedule should be based upon asset criticality, part availability, and customer need. We need to prioritize these jobs among all the other work, including the scheduled maintenance such as PMs, PdMs, and FMs from the weekly schedule. This is our Validation and Approval step of Work Execution Management and a core element to building a reliability program.
This is how we break the cycle of reactive maintenance.
Thanks again,
Kevin Sherman
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Issues recording time.
Always having to repetitively put the same labor time and notes and update malfunction time and it will not record. Sometimes the WO selected will jump to another WO and record labor and notes on different WO than selected.
2 votes -
Attachment option for customer
The customer was once able to use/attach in the Attachment tab. It is view only for the customer now. This needs to be restored, as the customers enjoy the option, and it is extremely helpful to the planner and techs.
1 voteOur customer portal isn't very secure if you think about it. Any past employee can technically get into the customer portal if you think about it since we give the password out to everyone at the site. If they so choose, they have the ability to create work orders. If we allow them to make changes or add attachments, those people can add some bad items directly into our database which is a big risk to ATS.
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Network Issue
The network is very slow today and anybody know why
1 votePlease submit an IT request within the IT Self Request Portal for immediate assistance. Thanks!
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"Assign to" Field
Add the field "Assign to" to the Shift Turn Over Report
9 votesDue to the new scheduling portal, the Assigned To field is no longer used. The task history will show assignment history.
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future labor
for labor entries reopen the ability to put time in the future. On the last update it was removed.
1 voteFor labor entries, we only want to document what has happened. By opening it up to what could happen, our data integrity runs a large risk.
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Job visibility in my work
When a technician puts time on a job, is it possible for the job to stay visible in their page (my work)?
1 voteThanks for the submission! As for the My Work screen, we want this to be only the list of work you want the technician to do that day/week. If the technician is assigned that task, they still have visibility of it throughout the week. Once the week is over, if the task is not completed, it returns to the queue to be rescheduled.
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Why?
Why can't we schedule out further than the 16th?
I'm the planner scheduler and the lead senior tech at this site I must be able to schedule out more than 2 weeks in advance. Otherwise I stand no chance of keeping up1 voteIt looks like everything is set to allow you to schedule further out on the future now. Likely it was an issue with your scheduling containers. If other issues persistent, please feel free to submit an IT request using the Self-Request Portal. Thanks!
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Allow customers to add attachments when submitting a work order.
As a customer, it would be very beneficial to be able to add attachments to work orders I am submitting. I want to use attachment for pictures or prints describing the work needing completed.
6 votesDue to IT security concerns this is not something we are willing to give the customer access to. If attachments need to be added to the task, please have them send it to our ATS team to validate the document before uploading it to our servers.
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daily/weekly toggle switch
Hello, please eliminate the toggle switch for daily/weekly, a majority of the techs continue to forget to use regularly. Thanks.
1 voteMany sites use this to retain visibility of tasks assigned to technicians throughout the week. this also follows our Work Execution Management processes for Daily Scheduling and Work Performance.
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not user friendly
Ref. Site 733 Task 4445019. Please see notes in the Task for suggested Idea.
1 voteThe system does have the capability to assign back to the planner. By returning the task to Planning, it returns it back to the Planner's queue. As for a Parts Only work order, the job does not require steps to be added to the job but since it is still a task, the steps are required to be checked off.
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