Priority 1 and 2 tickets
Priority 1 and 2 tickets only populate in the daily capacity for the week they are created. They no longer transfer to following schedule weeks within the daily capacity unless manually scheduled. Please change this back to where they maintain being in the daily capacity until completed. Instances where priority 1 or 2 tickets continue on to following scheduled weeks are typically due to parts orders, needing OEM support, or if a priority 1 safety ticket populates on a Wednesday evening (the end of our scheduling week), and is not resolved before Thursday morning (the beginning of the following schedule week), it will not show up in the daily capacity and sight is lost on a safety issue. To drive success and safety, we should not risk losing sight on critical tickets like this.


