eFactoryPro 3.0
154 results found
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1 vote
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PM Task Duration Report
Need to be able to pull the open PM tasks with a the task duration already included. Right now it's a manual process and increases non-value added work to our day.
1 voteThis information is available from the Shift Turnover Report. By using the Task Status and WO Type filters, you can filter for open proactive work. The results include a column for task duration, which is the planned duration in hours for the PM.
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Technician Filtering in Supervisor Portal
When filtering out the Technician tab in the 'Assign Task' column of the Supervisor Portal, it is no longer possible to select the Technician from the drop down. Therefore i am unable to filter out each Technician. For example if i input Equals 'Colin Sansom' in the filter i get all results for Colin Loveless, Colin Sansom and Alex Sansom.
1 vote -
Add work order / task filter to Accumulated Labor Report
Is it possible to add a work order or task number filter to the Accumulated Labor Report? This would allow me to obtain labor hours data for a specific work order / Task.
1 vote -
Work Order Completion without Task Completion
Technician is able to complete the work order and not the task. Is this a bug? Finding these under Supervisor Review Role.
1 voteThis is a bug that is being corrected in our current development cycle. The fix will be released on 05/22/18 if it passes testing.
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bill of material
please fix the system so we can see what been used on the machine on the bill of material
1 voteThank you for your suggestion. It was a business decision in regards to Bill of Material to display all parts used on the same models.
Please continue using User voice for more feedbacks and suggestions. -
Bugs
Be able to expand work order list. Also fix bugs on task sign off tabs. Can barely get to work on IPAD
1 vote -
Make part cost visible in the tech portal.
Make the cost of parts visible for technicians when reserving a part. We need access to this for approval purposes on overnight shifts when we have no supply chain support.
1 voteThank you for your feedback. Per the Director of MRO and Supply Chain, part cost information will not be displayed in the Tech Portal.
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Row height not big enough for data.
On the Tasks display screen, the rows are all the same size causing part of the data to not be seen. It would be beneficial to increase the row height to fit the data for each row. Also minimizing the font size would help as well.
1 vote -
Customer name on work order.
When the customer enters a work order they also enter their name. But when we get the work order it shows customer. We really need the customers name that entered it on the work order. That way we can talk with the correct individual and get any details that will help complete the job quicker. An example would be we respond to the work order on a test stand where several people are working and we start having to asking individuals who put the work order in. Talking to the correct individual saves a lot of time on repairs.
1 voteThis capability currently exists on the Work Order screen in the Portal. The requester name is located on the Summary section of the Work Order screen, in the Requester field.
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Canceled Work Orders - Under Supervisor
Canceled Work orders should not be a list for approval. Why is this information there? Should we be approving this growing list? It makes no sense to have this list since work orders are canceled for a reason. System should remove on its own.
1 voteMarc, thank you for your feedback! It was a decision made by the FMS business to require canceled work orders to be reviewed. This allows site management to view which work requests have been cancelled and be able to answer any customer questions that arise from the cancellation.
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time entry
We used to be able to enter end time on work orders that was in the future. THIS WAS A NICE FEATURE! I sometimes fill out work orders near the end of the day, but will work until the last minuet.
1 voteJames, thank you for your feedback! While we can see how you would use this feature, Operations decided to not allow time stamps that are dated in the future. This was a decision made to enhance data accuracy and prevent work from being recorded prior to being done.
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Requestor needs to appear on task
techs need to see a requestor field in the task level please to know whom to speak with at customer level.
1 voteRichard, thank you for your feedback! The requestor is shown at the work order level, since that contains the actual work request information. If you click on the work order tab next to the task tab, you will see a field for “Requestor” in the summary section of the work order.
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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Split screen??
Get rid of the split screen. I don't understand the logic behind this.
1 voteTravis, thank you for your feedback! The decision was made to use the split screen so that you could view work order and task information without losing search results in the grid above. You can make a work order or task full screen by clicking on the Expand arrow at the top right of the panel, thus eliminating the default split-screen view.
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Name, Last Name and email by deffault when customer create a WO with customer users
The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.
1 voteEmmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.
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eliminate e-mail notifications.
What would it take to disable the e-mail notifications for work orders it really is redundant for our site.
1 voteDonald, thank you for your feedback! It was a business decision to have new work order notifications going out to each site and this can not be customized per site. I would suggest creating an email rule in Outlook that delivers all these emails to a “Clutter” box that you can delete at a later time.
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Cambio de idioma
Es necesario que este en Español. No todos los técnicos saben Inglés
1 voteThis issue was corrected by changing the browser language to Spanish.
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Mass Meter Reads
Mass Meter Read Updates
1 voteWe want the meter readings to be as accurate as possible. It is best to do this individually.
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Tech Portal - Delete actions in Control Center
Add option to delete Actions inside of the status monitors in the control center.
1 voteKevin, thanks for the feedback. As with other data in eFP 3.0, we don’t want to delete any historical event monitor actions in case it needs to be referenced in the future. Actions can be inactivated by unchecking the “Active” flag on the Actions tab of the event monitor.
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