Escalation Notification - Requestor name
Can the task requestor be included in the email notification for escalations ref down/ reduced tasks entered by the customer. It is beneficial if the technician knows who raised the issue as on a number of occasions those in the cell do not know who raised the ticket; also production might move said operators from cell to another one until a tech arrives and fixes the issue.
13
votes
Bhamber, Kulwinder
shared this idea
Declining the request due to the age of request without any votes or activity.
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Tolliday, Ross
commented
Great idea Kulwinder
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Derek Hill
commented
Great suggestion Kulwinder. In dynamic factory environments having this information front and centre will help us to serve our customer better.
