Customer Portal: Allow customer to designate WO as any priority level
I see response to other request/idea about manual priority selection, but we currently have quite a few customer WOs that are currently designated Emergency that do not warrant an immediate response. Would help customer engineers prioritize work that needs to be done, as we lack a planner scheduler on site
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Kenneth Staggs
shared this idea
After reviewing this request with the OpEx leadership team, they have decided to continue with the current process of letting the system determine priority on customer requests. If the customer does not want an immediate response, they should not select the “requires immediate response” option when they create a work order.
