Need a way to monitor up tickets that are CM tickets on the status monitor. All to often we customer puts in tickets as down or reduced so they can keep track of them and they do not affect production of a machine. This is not down and should not affect machine availability. However, do not want to show all up tickets on the status monitor as it will show all PMs as up tickets. Somehow we need a way to display CM tickets that are up so they do not get forgotten about.