We need the ability to change the equipment number on equipment with an active malfunction.
The customers consistently submit work orders using the incorrect asset id and if they submit it in a down status you can not change the asset id without clearing the malfunction. If you clear the malfunction to change the id and then input the malfunction again it will track as scheduled downtime which skews your metrics. This forces us to cancel the work order and create it again as a new work order backdating the malfunction start time to the original work order time so our metrics are correct.
Either let us modify the asset IDs even in a down status or make it so that when we clear the malfunction, correct the asset ID, and then add the malfunction back it does not show up as scheduled downtime.
Gee, Cody
shared this idea
This ability is already present in the EFP. Create a new malfunction as an unscheduled by changing the downtime on the task to the date earlier than task created date. Along with that we are also providing the users to delete the malfunctions, change the asset and create a malfunction if required and users can change it to unscheduled by changing the time.
