eFactoryPro 3.0
137 results found
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Please correct the Portal column names for "Mfr. Name" & "Mfr. Part #" for ATS Part ID list
Currently the portal has Mfr. Part #s listed in column named "MFG" and the Mfr. names are listed in column titled "MFG PART NUMBER". The column titles should be corrected to match the data per column.
1 voteCurt, thanks for reporting this. As this is a system bug, I will be entering this into our VSO development system for correction. I am closing this request out since it’s not a system enhancement and will provide you with the bug number.
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Expand report capability
On the portal: expand the technician and the supervisor categories to date closed and notes from technicians.
1 voteDeclining the request due to the age of request without any votes or activity.
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Shift Report-Add Work Order Status Field
Add work order status to the shift turnover report. This will be used to audit sites work order statuses versus task statuses. Problem is sites have open work orders with closed tasks, and need to manage this discrepancy.
2 votesCanceling per user request.
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Add Object Under Repair Code
Please add the option for "Filler" in object drop down menu in the repair tab.
1 votePer Amy McNail, this is a type of equipment, not an object on a piece of equipment. She is working with the user to help them set up the correct asset.
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Job type
Hello, We have a opportunitty here in Nuevo Laredo with the Efactory pro 3.0 normally we give support to operations when they have the machine down by a setup or fixture repairs.
The problem here this type of order is very frequently they are introducing like MRCT because for them the machine really is down but by something that is out of our scoope.
Once the work order are in the system there are not a option to change to"others", this cause us a rework because to correct this is neccessary cancel and make new order with the correct type.
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31 votes -
Add "requestor" as a column in task tabs in portal
Add a new column in the task tab which indicates who created the task
similar to how the work order tab does.2 votesBriand, thank you for your feedback! Work orders are directly requested by customers, as they represent the work request that needs to be resolved. Tasks represent the record where all the technician’s labor, remarks, and part usages are stored. They are not requested by the customer, but are attached to a work order to provide data on the repair. For this reason, the task grid does not show a requestor, since tasks are not requested.
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CMs, malfunctions and breakdowns.
When a malfunction is entered with its' start date after the WO creation date, the system changes the breakdown flag as "NO".
Sometimes the customer will report an issue and continue working the machine until we arrive to fix the equipment. Even though they didn't stop right away, We are still taking the machine down within the production schedule because of a problem reported by the customer. This should be considered as a malfunction (Breakdown - Yes) and count against MTTR, MTBF as any other failure.
What I am saying is that a malfuntion start date after the creation date…
6 votesMike Wibben has stated that he still agrees with the previous decision that all malfunctions with a Start Date/Time after the WO creation date/time are not considered breakdowns. This is due to the machine being taken down after the work order was created, which indicates planned downtime, not an unforeseen breakdown.
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Inventory control needed
I've contacted Oracle on RTD solutions via a cloud based platform. We are experiencing some issues on management of equipment in house and could use something like this to track parts/equipment and monitor revenue and expense as we look to provide new services to our client. If anyone has suggestions please let me know. I'm in hope that an account with Oracle Nsuites could be beneficial and a solution reapplied across ATS.
Michael Aufdenberg1 vote -
Tech Portal: Add "Do not substitute" option to 'part need' screen
We have had several issues with parts being substituted for incorrect parts needed.
I feel it would benefit all sites if a "do not substitute" box was added the section of the portal when a technician enters a part need.Part need request
Supply chain22 votesPer Mack Brown, this functionality exists today with preferred supplier. If sites have issues with the wrong parts being ordered, they should notify their buyer to resolve the issue.
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Erase reason for variance
Erase reason for variance
When accidentally we put a reason for variance in portal, we cant edit to put the fill blank, we need to go to the CLIENT and edit from there.
1 vote -
1 vote
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new work order assignment
when I make a work order/task it should automatically be assigned to me and go to my list
2 votesDoes not follow WEM process.
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PM Task Duration Report
Need to be able to pull the open PM tasks with a the task duration already included. Right now it's a manual process and increases non-value added work to our day.
1 voteThis information is available from the Shift Turnover Report. By using the Task Status and WO Type filters, you can filter for open proactive work. The results include a column for task duration, which is the planned duration in hours for the PM.
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Enable us to minimize the split screen to view the tasks in full screen.
On the tasks display the split screen is used. It should be able to be minimized when not needed, this will give more screen space when looking through tasks.
3 votesThe task detail panel can currently be downsized, allowing the user to utilize the full screen for going through the list of tasks.
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Technician Filtering in Supervisor Portal
When filtering out the Technician tab in the 'Assign Task' column of the Supervisor Portal, it is no longer possible to select the Technician from the drop down. Therefore i am unable to filter out each Technician. For example if i input Equals 'Colin Sansom' in the filter i get all results for Colin Loveless, Colin Sansom and Alex Sansom.
1 vote -
Add work order / task filter to Accumulated Labor Report
Is it possible to add a work order or task number filter to the Accumulated Labor Report? This would allow me to obtain labor hours data for a specific work order / Task.
1 vote -
Work Order Completion without Task Completion
Technician is able to complete the work order and not the task. Is this a bug? Finding these under Supervisor Review Role.
1 voteThis is a bug that is being corrected in our current development cycle. The fix will be released on 05/22/18 if it passes testing.
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bill of material
please fix the system so we can see what been used on the machine on the bill of material
1 voteThank you for your suggestion. It was a business decision in regards to Bill of Material to display all parts used on the same models.
Please continue using User voice for more feedbacks and suggestions. -
Customer Portal: Allow Customers to request parts from ATS
Develop a supply chain Customer Portal allowing our customers to request parts from ATS
5 votesPer supply chain director, this request has been declined.
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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