eFactoryPro 3.0
130 results found
-
Repair code
Repair code: please include Battery, Won't hold charge, age.
Please
1 voteThis Repair Code request is now added to the system. For these type of items…please call the Service Desk or submit a ticket. You may need to refresh your browser before the new code is visible.
- Non-Urgent Support requests: itservicedesk@advancedtech.com
-
Portal work order review process needs to be streamlined
The work order review process needs to be streamlined. It takes way too long to load between pages (on any network). It would be beneficial to have the review button moved to the top of the screen so that you don't have to go back to the summary screen. It would be very helpful to have an option to review the work order straight from the list of work orders to review. There is not-value added time spent waiting on the system to load unnecessary screens.
110 votes -
Planned dates on printed work orders
ATS Work Order Report Viewer does not display Planned start or stop dates and times. This is needed in order to schedule techs across multiple days.
4 votes -
Subtype "Unscheduled" or "Break-in"
Create task subtype "Unscheduled" or "Break-in" to track work done before the work can be scheduled. This would track any job that requires immediate attention even if it is not an equipment breakdown. The customer is requesting to see this reported.
1 voteSub-Status: ‘Unscheduled’ has been added to the work order screen.
-
New object needed
New repair code needed under Object. We build jet engine fuel controls, one of the items we build is called a torque motor. We us a torque motor calibrator to manufacture these, and it has an expendable TREATING COIL. Please add TREATING COIL OR COIL to the Object selections.
2 votes‘Coil’ has been added to the ATS_Object list.
-
Parts have no description on Parts Need page.
It would be helpful to have a “description” in the Part Need screen so technicians can see what parts are already on order. If there are numerous parts on order, they will only see "New Part" or they will see part #'s and Mfg, but there are no descriptions of what the parts actually are. This gets confusing on jobs with numerous parts.
26 votes -
Update requested location for New Part Need
When performing a "NEW PART" need within the tech portal, the system defaults to "ATS" for the location. There are parts that are "CUSTOMER" only. Can we add an input box/window that gives techs the option to choose either "ATS" or "CUSTOMER" for the part "LOCATION"?
6 votes -
Entered work order checkpoint
Recent customer tasks should not contain PM's. The title leads me to believe that we should only see work orders that were manually entered in the last 24hr (72hr for Monday) period. We need a way of easily finding what would have been considered a notification in eFP2. Our customer (and techs) should be capable of making a work order but there needs to be a checkpoint for site leadership (planner/SM/customer management) to have a say in whether the job should actually be done. Example, an individual may put in a work order for a job that has a negative…
1 vote -
screen shift issue
have screen shift before i start typing
1 voteHello, if you are creating a work order and clicking into the Description window, the screen will shift. The current design forces the screen to shift in order to view the Submit screen. This is not a defect of the system, but rather a design implementation that needs to be reviewed.
Thank you,
-
adding labor hours
would be nice to add multiple techs when entering time
1 vote -
Excel Export for Equipment
need an excel export for equipment
3 votes -
list bin location when searching for part
when searching for parts, on summary page where it lists MFG. PART # can it also list bin loaction
21 votes -
ESM - factory layout
The (main) page should have a 'ESM' link similar to the one in efactory 2.0. The link provides you with an interactive layout of all the machines in there respective areas. I think efactory 3.0 would benefit from the same (or updated/modernized) style of layout. Would streamline work order completion.
12 votes -
Sub Status field needed
need a sub-status field for work order so you can quickly see more info regarding status i.e.
1. waiting for parts
2. WO Ready (ready to scheduled)
3. scheduled
4. In planningetc. because we don't have this field, a lot of time is spent opening each individual work order to understand what is the status. thanks
6 votes -
Customer's name is not on the work order.
Most work orders are poorly described what equipment or the actual issue effecting the customer. If there is no name it makes it hard to help the customer.
9 votesThis feature has been added to the live environment for eFactoryPro 3.0. The name entered by the requester will now show in the “contact” box on the task and work order.
-
Techs are not able to write proactive work orders from the portal after completing a PM.
Most PM's are Grease and Inspect. When a tech identifies a issue with a conveyor belt in the past he would put a work order in so we can order a belt in advanced prior to the belt becoming non-serviceable. Right now every work order is reactive that a tech submits. We are even unable to write FM workorder's.
11 votesAnytime you have a proactive work order and you add another task onto it, before closing it out, that new task is also considered proactive. The task will go towards your proactive metrics. The task type will be FM – follow up maintenance. This is the only task type that is used with Preventative Maintenance or Predictive work. Again, since we are tracking everything at the task level, as long as the work is found during a proactive job, the work is also considered proactive.
-
PM name should reflect maintenance performed.
Work order name does not reflect maintenance performed, only reports Autogenerated Request creation from Contract PM .
6 votesThank you again for your feedback, this change was released on 5.24.2016!
-
We cannot remove our name from a work order if we do not get to the job.
Cannot remove name from a work order
2 votes -
Attachments visible upon opening work order
it would also be nice if work order informed you upon opening it, that there is an attachment to it.
5 votes -
Picture attachments.
Having trouble adding attachments such as pictures to the work orders .
6 votesVerified that picture attachments are working in the production portal. If an attachment is over 5MB, the attachment will not attach.
- Don't see your idea?
