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eFactoryPro 3.0

eFactoryPro 3.0

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137 results found

  1. Reports: Standard shift turnover report

    Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.

    Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.

    5 votes

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    0 comments  ·  Portal  ·  Admin →
  2. Name, Last Name and email by deffault when customer create a WO with customer users

    The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.

    1 vote

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    2 comments  ·  Portal  ·  Admin →

    Emmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.

  3. Recent tasks goes directly to open work orders only.

    When you click on recent customer tasks it would be nice if it pulled up only open work orders right off. Then if we needed to look at something else IE: canceled, completed, hold, etc. We could use the drop down and select thaat.

    3 votes

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    1 comment  ·  Portal  ·  Admin →
  4. Workorder viewing space.

    There is not enough viewing space. Reduce the size of the header lines and frame around the workorder and WO/Task panes. Make the WO/Task pane a tab that is accessed by selecting a workorder from the list.

    2 votes

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    declined  ·  0 comments  ·  Portal  ·  Admin →
  5. Bugs

    Be able to expand work order list. Also fix bugs on task sign off tabs. Can barely get to work on IPAD

    1 vote

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    declined  ·  0 comments  ·  Portal  ·  Admin →
  6. Make part cost visible in the tech portal.

    Make the cost of parts visible for technicians when reserving a part. We need access to this for approval purposes on overnight shifts when we have no supply chain support.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  7. Row height not big enough for data.

    On the Tasks display screen, the rows are all the same size causing part of the data to not be seen. It would be beneficial to increase the row height to fit the data for each row. Also minimizing the font size would help as well.

    1 vote

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    declined  ·  0 comments  ·  Portal  ·  Admin →
  8. Customer name on work order.

    When the customer enters a work order they also enter their name. But when we get the work order it shows customer. We really need the customers name that entered it on the work order. That way we can talk with the correct individual and get any details that will help complete the job quicker. An example would be we respond to the work order on a test stand where several people are working and we start having to asking individuals who put the work order in. Talking to the correct individual saves a lot of time on repairs.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  9. Canceled Work Orders - Under Supervisor

    ​Canceled Work orders should not be a list for approval. Why is this information there? Should we be approving this growing list? It makes no sense to have this list since work orders are canceled for a reason. System should remove on its own.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  10. time entry

    We used to be able to enter end time on work orders that was in the future. THIS WAS A NICE FEATURE! I sometimes fill out work orders near the end of the day, but will work until the last minuet.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  11. Requestor needs to appear on task

    techs need to see a requestor field in the task level please to know whom to speak with at customer level.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  12. Tech Portal: Mass assign TASKS to technicians

    Planners / supervisors need a way to assign more than a single task at a time to technicians.

    Tech Portal
    Planner scheduling
    Add ability to mass assign work order tasks
    Assigning one work order at a time is time consuming

    7 votes

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    0 comments  ·  Portal  ·  Admin →
  13. Split screen??

    Get rid of the split screen. I don't understand the logic behind this.

    1 vote

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    0 comments  ·  Portal  ·  Admin →

    Travis, thank you for your feedback! The decision was made to use the split screen so that you could view work order and task information without losing search results in the grid above. You can make a work order or task full screen by clicking on the Expand arrow at the top right of the panel, thus eliminating the default split-screen view.

  14. Tech Portal: Ability to see 'performed by' an contract vendor or operator

    It is necessary to be able to see in the task on the portal if this task is performed by an contract vendor or operator performance

    1 vote

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    1 comment  ·  Portal  ·  Admin →
  15. eliminate e-mail notifications.

    What would it take to disable the e-mail notifications for work orders it really is redundant for our site.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  16. Cambio de idioma

    Es necesario que este en Español. No todos los técnicos saben Inglés

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  17. Mass Meter Reads

    Mass Meter Read Updates

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  18. Tech Portal: New Part Need Icon idea

    When you go to Parts and need to request a new part, you shouldn't have to start to type anything in order for the "New Part" icon to pop up.
    It should already be visible and available when you click on to search My Site Stock.

    Tech Portal
    New part need
    Supply chain

    2 votes

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    0 comments  ·  Portal  ·  Admin →
  19. Tech Portal - Delete actions in Control Center

    Add option to delete Actions inside of the status monitors in the control center.

    1 vote

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    0 comments  ·  Portal  ·  Admin →
  20. Tech Portal: Searching for OPEN PMs

    Give a proper search bar. Allow us to search for OPEN PMs for our site.

    1 vote

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