eFactoryPro 3.0
153 results found
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Job type
Hello, We have a opportunitty here in Nuevo Laredo with the Efactory pro 3.0 normally we give support to operations when they have the machine down by a setup or fixture repairs.
The problem here this type of order is very frequently they are introducing like MRCT because for them the machine really is down but by something that is out of our scoope.
Once the work order are in the system there are not a option to change to"others", this cause us a rework because to correct this is neccessary cancel and make new order with the correct type.
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31 votes -
Add "requestor" as a column in task tabs in portal
Add a new column in the task tab which indicates who created the task
similar to how the work order tab does.2 votesBriand, thank you for your feedback! Work orders are directly requested by customers, as they represent the work request that needs to be resolved. Tasks represent the record where all the technician’s labor, remarks, and part usages are stored. They are not requested by the customer, but are attached to a work order to provide data on the repair. For this reason, the task grid does not show a requestor, since tasks are not requested.
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CMs, malfunctions and breakdowns.
When a malfunction is entered with its' start date after the WO creation date, the system changes the breakdown flag as "NO".
Sometimes the customer will report an issue and continue working the machine until we arrive to fix the equipment. Even though they didn't stop right away, We are still taking the machine down within the production schedule because of a problem reported by the customer. This should be considered as a malfunction (Breakdown - Yes) and count against MTTR, MTBF as any other failure.
What I am saying is that a malfuntion start date after the creation date…
6 votesMike Wibben has stated that he still agrees with the previous decision that all malfunctions with a Start Date/Time after the WO creation date/time are not considered breakdowns. This is due to the machine being taken down after the work order was created, which indicates planned downtime, not an unforeseen breakdown.
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Inventory control needed
I've contacted Oracle on RTD solutions via a cloud based platform. We are experiencing some issues on management of equipment in house and could use something like this to track parts/equipment and monitor revenue and expense as we look to provide new services to our client. If anyone has suggestions please let me know. I'm in hope that an account with Oracle Nsuites could be beneficial and a solution reapplied across ATS.
Michael Aufdenberg1 vote -
Tech Portal: Add "Do not substitute" option to 'part need' screen
We have had several issues with parts being substituted for incorrect parts needed.
I feel it would benefit all sites if a "do not substitute" box was added the section of the portal when a technician enters a part need.Part need request
Supply chain22 votesPer Mack Brown, this functionality exists today with preferred supplier. If sites have issues with the wrong parts being ordered, they should notify their buyer to resolve the issue.
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Erase reason for variance
Erase reason for variance
When accidentally we put a reason for variance in portal, we cant edit to put the fill blank, we need to go to the CLIENT and edit from there.
1 vote -
1 vote
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new work order assignment
when I make a work order/task it should automatically be assigned to me and go to my list
2 votesDoes not follow WEM process.
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PM Task Duration Report
Need to be able to pull the open PM tasks with a the task duration already included. Right now it's a manual process and increases non-value added work to our day.
1 voteThis information is available from the Shift Turnover Report. By using the Task Status and WO Type filters, you can filter for open proactive work. The results include a column for task duration, which is the planned duration in hours for the PM.
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Enable us to minimize the split screen to view the tasks in full screen.
On the tasks display the split screen is used. It should be able to be minimized when not needed, this will give more screen space when looking through tasks.
3 votesThe task detail panel can currently be downsized, allowing the user to utilize the full screen for going through the list of tasks.
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Technician Filtering in Supervisor Portal
When filtering out the Technician tab in the 'Assign Task' column of the Supervisor Portal, it is no longer possible to select the Technician from the drop down. Therefore i am unable to filter out each Technician. For example if i input Equals 'Colin Sansom' in the filter i get all results for Colin Loveless, Colin Sansom and Alex Sansom.
1 vote -
Add work order / task filter to Accumulated Labor Report
Is it possible to add a work order or task number filter to the Accumulated Labor Report? This would allow me to obtain labor hours data for a specific work order / Task.
1 vote -
Work Order Completion without Task Completion
Technician is able to complete the work order and not the task. Is this a bug? Finding these under Supervisor Review Role.
1 voteThis is a bug that is being corrected in our current development cycle. The fix will be released on 05/22/18 if it passes testing.
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bill of material
please fix the system so we can see what been used on the machine on the bill of material
1 voteThank you for your suggestion. It was a business decision in regards to Bill of Material to display all parts used on the same models.
Please continue using User voice for more feedbacks and suggestions. -
Customer Portal: Allow Customers to request parts from ATS
Develop a supply chain Customer Portal allowing our customers to request parts from ATS
5 votesPer supply chain director, this request has been declined.
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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Reports: Standard shift turnover report
Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.
Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.
5 votesAll reports are routed through the SSRS reporting website, in order to minimize speed issues in the Portal. We are creating a new report called the Task Event Report that will allow you to see all tasks that had activity over a given date range.
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Name, Last Name and email by deffault when customer create a WO with customer users
The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.
1 voteEmmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.
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Recent tasks goes directly to open work orders only.
When you click on recent customer tasks it would be nice if it pulled up only open work orders right off. Then if we needed to look at something else IE: canceled, completed, hold, etc. We could use the drop down and select thaat.
3 votesGoes against the WEM processes of scheduling/assigning work rather that working from the recent work orders.
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Workorder viewing space.
There is not enough viewing space. Reduce the size of the header lines and frame around the workorder and WO/Task panes. Make the WO/Task pane a tab that is accessed by selecting a workorder from the list.
2 votes
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