eFactoryPro 3.0
137 results found
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Tech Portal: Default MOTH Work Order Tasks to EV
As a technician, I would like MOTH (maintenance other ) tasks to default to EV (event) instead of PR (project) when created since the vast majority of MOTH WOs submitted by the customer are EV's at my site.
3 votesAfter consulting with FMS leadership, they have decided to leave the default task type as Project for all customer requests that are not corrective maintenance.
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Tech Portal: Add 'Finish Date' to open Work Order view (PM's)
Open Work orders screen only displays "Created Date" for work orders. For PMs, it would be significantly more beneficial to see a finish date in order to quickly see status of open PMs in relation to compliance finish date.
1 voteWork Orders do not have Compliance Finish Dates; only Tasks are assigned a Compliance Start and Compliance Finish Date. Because of this. there is no Compliance Finish Date information to display on the Open Work Order screen.
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Portal Reports
When running a report from the Portal that uses the Created Date - Planned Start Date Compliance Start Date and Compliance Finish
Date, Can we get rid of the time. Or make it optional?2 votesThank you for your feedback. Unfortunately this is a reporting system limitation; times can not be removed from report filters.
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Streamline Closing of Tasks
When in EFactoryPro 3.0 - technician - work order task -when attempting to close a task that is OPM - instead of using my name can the OPM"s Department (Houghton, Production, Quality, etc?) available and can the labor date/time entries be blank?
I will open and close 5,980 OPM work orders/tasks next year and this would save a bunch of time.
1 voteThank you for your feedback. Unfortunately users without a Workday profile can not be added to a Team within EFP 3. Not including labor on your PM tasks is not recommended as it would negatively affect your Proactive and Planned Metrics.
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On the Work Order Header: can we use the empty blocks?
To me it looks like there is blocks on the work order header that are empty. I have them labeled below as “MPTY BLK”. Is there any way to open a couple of these to use them like Revision Codes in the old SAP system? And of course to be able to search with them?
TASK#:378021 DATE ENTERED: 9/28/2017 20:23---------------------------------------------------------------------------------------------- 367668 TASK DESCRIPTION: TASK TEMPLATE: Polisher, 2 Disc-Q Polisher, 2 Disc-Q
WRK ORDR MPTY BLK MPTY BLK MPTY BLK MPTY BLK ------------------------------------------------------------------------------------------EQP STATUS: ASSET: ASSET#: SUBLOC: C/C:
UP POLISHER I-2117 92714 11401
PRIORITY: CRTDBY: TEAM: TECH:
3 - Normal…1 vote3.0 Reporting does not accommodate user specific customization. If there are specific fields that you would like added to the report, please resubmit them to UserVoice.
Thank you.
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Enable WMAT tracking by adding Substatus of WO
Allow technicians to add sub-statuses to WORK ORDER. That way we can track waiting on material via our powerBI metrics.
1 voteThis status is already available at the work order level. However, per the request of the product/business owners this sub-status will be moving to the task level, where there will also be a “waiting on service” and “waiting on production” option. Feature #36824
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NADT Flag in Portal
Can you please add the ability to flag a work order as NADT in the portal
1 voteIn the Portal on the Summary page of the Task, you can mark the Task as NADT under the Task Subtypes dropdown.
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Close workorder as incomplete.
When a PM is not complete and you want to close it as incomplete. IE customer plant is shut down. Or they run the weekend and tell you to skip them.
We need a fast way to close them and still have them show as incomplete on the metric and in an audit. But have the work order go away1 voteCanceling the PM Task will ensure that it affects your PM Compliance and Completion Metrics. The Work Order should not regenerate after cancellation.
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Activity change button.
On the summary page we the technicians need to be able to change the activity type on the page. If the work order activity is wrong we have to close the work order out and create a new work order with the correct activity. This is a major issue causing a lot of problems for the technicians. This could be a simple fix.
1 voteActivity types can be changed by technicians as long as the new activity type is within the same Work Order Category. IE, MRCT, etc. If the new activity type is in a different Work Order Category, the current Work Order needs to be Canceled and a new Work Order needs to be created.
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Larger Fonts
On the front page of the work order (under the factory) on left side: make the work order number in a larger font.
1 voteFont sizes can be controlled within your Internet Browser. If you need assistance with this, please contact the Help Desk.
Thanks
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ESM quick link
On the ESM is it possible to double click on the asset box and open up the most recent task request? This is primarily to find out the status of a machine breakdown.
1 voteThis functionality is already there. If you click on an equipment tile, a list of tasks appear in the bottom section of the screen. They are sorted from most recent to oldest.
In the coming months, this section will be changed to show only the tasks that are directly affecting the status of the machine.
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FIX eFactory Pro
I have refreshed cache and logged out and restarted eFACTORYPRO but when I am in Tasks tab it by default opens my open task. If I click and bring up the pull down menu and go to Recent tasks, from recent tasks it won't let me access the pull down menu anymore!
0 votesIf you need support for eFactory Pro 3.0, please call the Service Desk as User Voice is not the forum for support.
- Priority Support – call 800.662.4001
I have forwarded your issue to the application support team to investigate further.
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Planner should be able to equipment.
Planner is unable to add equipment to the system. Model field will not let me add.
2 votes -
GMP checked off prior to closing work order.
Require GMP line items to be captured during close out of task and work order. The customer will be able to prove to an outside inspector Maintenance is adhering to GMP.
2 votesA pre-task step can be added instead of creating additional workflow.
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Unassigned Work Orders
Unassigned work orders and tasks. We recently had an employee leave ATS to seek other opportunities. I emailed IT support and asked them to remove the employee from efactory 3.0. IT removed the employee as requested. This caused all completed work orders and task previously completed by this employee to move to the unassigned tab (supervisor). These completed tasks will stay in limbo until they are reassigned. Can we fix this?
1 voteThis is a support issue. In the future, please contact the help desk to enter in a support request for this issue. We are reviewing this issue and will contact you with an answer.
Thank you
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No parts on work order (but on task)
When you click on the Parts tab, a message says "No parts on this work order".....even though there are several parts on a task "ON this work order".
1 voteAny parts that have been used will show on the work order. If the parts have not been consumed, they will not appear on the Work order.
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Asset and task issues
Some of the tasks on our system don't match the asset that you are working on when it comes to completing PM's.
3 votesThis is a support issue for the migration team. Site 178 PMs have been validated and corrected where needed.
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