eFactoryPro 3.0
153 results found
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Bugs
Be able to expand work order list. Also fix bugs on task sign off tabs. Can barely get to work on IPAD
1 vote -
Make part cost visible in the tech portal.
Make the cost of parts visible for technicians when reserving a part. We need access to this for approval purposes on overnight shifts when we have no supply chain support.
1 voteThank you for your feedback. Per the Director of MRO and Supply Chain, part cost information will not be displayed in the Tech Portal.
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Row height not big enough for data.
On the Tasks display screen, the rows are all the same size causing part of the data to not be seen. It would be beneficial to increase the row height to fit the data for each row. Also minimizing the font size would help as well.
1 vote -
Customer name on work order.
When the customer enters a work order they also enter their name. But when we get the work order it shows customer. We really need the customers name that entered it on the work order. That way we can talk with the correct individual and get any details that will help complete the job quicker. An example would be we respond to the work order on a test stand where several people are working and we start having to asking individuals who put the work order in. Talking to the correct individual saves a lot of time on repairs.
1 voteThis capability currently exists on the Work Order screen in the Portal. The requester name is located on the Summary section of the Work Order screen, in the Requester field.
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Canceled Work Orders - Under Supervisor
Canceled Work orders should not be a list for approval. Why is this information there? Should we be approving this growing list? It makes no sense to have this list since work orders are canceled for a reason. System should remove on its own.
1 voteMarc, thank you for your feedback! It was a decision made by the FMS business to require canceled work orders to be reviewed. This allows site management to view which work requests have been cancelled and be able to answer any customer questions that arise from the cancellation.
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time entry
We used to be able to enter end time on work orders that was in the future. THIS WAS A NICE FEATURE! I sometimes fill out work orders near the end of the day, but will work until the last minuet.
1 voteJames, thank you for your feedback! While we can see how you would use this feature, Operations decided to not allow time stamps that are dated in the future. This was a decision made to enhance data accuracy and prevent work from being recorded prior to being done.
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Requestor needs to appear on task
techs need to see a requestor field in the task level please to know whom to speak with at customer level.
1 voteRichard, thank you for your feedback! The requestor is shown at the work order level, since that contains the actual work request information. If you click on the work order tab next to the task tab, you will see a field for “Requestor” in the summary section of the work order.
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Tech Portal: Mass assign TASKS to technicians
Planners / supervisors need a way to assign more than a single task at a time to technicians.
Tech Portal
Planner scheduling
Add ability to mass assign work order tasks
Assigning one work order at a time is time consuming7 votesThe business owners have determined that tasks should be scheduled individually using the Daily Capacity screen in the Planner Portal. This ensures that the right skillset is assigned to each task.
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Split screen??
Get rid of the split screen. I don't understand the logic behind this.
1 voteTravis, thank you for your feedback! The decision was made to use the split screen so that you could view work order and task information without losing search results in the grid above. You can make a work order or task full screen by clicking on the Expand arrow at the top right of the panel, thus eliminating the default split-screen view.
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Tech Portal: Ability to see 'performed by' an contract vendor or operator
It is necessary to be able to see in the task on the portal if this task is performed by an contract vendor or operator performance
1 voteEmmanuel, thank you for your feedback. We have two task sub-types that you can use for tasks that are performed by someone other than ATS staff: Operator Performed and Vendor Contract. These sub-types can be viewed on the Task summary screen in the Portal.
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eliminate e-mail notifications.
What would it take to disable the e-mail notifications for work orders it really is redundant for our site.
1 voteDonald, thank you for your feedback! It was a business decision to have new work order notifications going out to each site and this can not be customized per site. I would suggest creating an email rule in Outlook that delivers all these emails to a “Clutter” box that you can delete at a later time.
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Cambio de idioma
Es necesario que este en Español. No todos los técnicos saben Inglés
1 voteThis issue was corrected by changing the browser language to Spanish.
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Mass Meter Reads
Mass Meter Read Updates
1 voteWe want the meter readings to be as accurate as possible. It is best to do this individually.
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Tech Portal: New Part Need Icon idea
When you go to Parts and need to request a new part, you shouldn't have to start to type anything in order for the "New Part" icon to pop up.
It should already be visible and available when you click on to search My Site Stock.Tech Portal
New part need
Supply chain2 votesThank you for our feedback. Per the Director of MRO and Supply Chain, current design and functionality will be maintained for new part need requests.
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Tech Portal - Delete actions in Control Center
Add option to delete Actions inside of the status monitors in the control center.
1 voteKevin, thanks for the feedback. As with other data in eFP 3.0, we don’t want to delete any historical event monitor actions in case it needs to be referenced in the future. Actions can be inactivated by unchecking the “Active” flag on the Actions tab of the event monitor.
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Tech Portal: Searching for OPEN PMs
Give a proper search bar. Allow us to search for OPEN PMs for our site.
1 voteThe Task Grid in the Portal has an option for All Open PMs. This will allow you to see all open PM tasks at your site. The work order screen does not have this type of search because the entire work order is not a PM. It may be proactive, but with Follow-Up Maintenance tasks or Predictive tasks underneath it.
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Tech Portal: Default MOTH Work Order Tasks to EV
As a technician, I would like MOTH (maintenance other ) tasks to default to EV (event) instead of PR (project) when created since the vast majority of MOTH WOs submitted by the customer are EV's at my site.
3 votesAfter consulting with FMS leadership, they have decided to leave the default task type as Project for all customer requests that are not corrective maintenance.
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Tech Portal: Add 'Finish Date' to open Work Order view (PM's)
Open Work orders screen only displays "Created Date" for work orders. For PMs, it would be significantly more beneficial to see a finish date in order to quickly see status of open PMs in relation to compliance finish date.
1 voteWork Orders do not have Compliance Finish Dates; only Tasks are assigned a Compliance Start and Compliance Finish Date. Because of this. there is no Compliance Finish Date information to display on the Open Work Order screen.
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Portal Reports
When running a report from the Portal that uses the Created Date - Planned Start Date Compliance Start Date and Compliance Finish
Date, Can we get rid of the time. Or make it optional?2 votesThank you for your feedback. Unfortunately this is a reporting system limitation; times can not be removed from report filters.
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Streamline Closing of Tasks
When in EFactoryPro 3.0 - technician - work order task -when attempting to close a task that is OPM - instead of using my name can the OPM"s Department (Houghton, Production, Quality, etc?) available and can the labor date/time entries be blank?
I will open and close 5,980 OPM work orders/tasks next year and this would save a bunch of time.
1 voteThank you for your feedback. Unfortunately users without a Workday profile can not be added to a Team within EFP 3. Not including labor on your PM tasks is not recommended as it would negatively affect your Proactive and Planned Metrics.
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