eFactoryPro 3.0
301 results found
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NADT Flag in Portal
Can you please add the ability to flag a work order as NADT in the portal
1 voteIn the Portal on the Summary page of the Task, you can mark the Task as NADT under the Task Subtypes dropdown.
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Close workorder as incomplete.
When a PM is not complete and you want to close it as incomplete. IE customer plant is shut down. Or they run the weekend and tell you to skip them.
We need a fast way to close them and still have them show as incomplete on the metric and in an audit. But have the work order go away1 voteCanceling the PM Task will ensure that it affects your PM Compliance and Completion Metrics. The Work Order should not regenerate after cancellation.
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Activity change button.
On the summary page we the technicians need to be able to change the activity type on the page. If the work order activity is wrong we have to close the work order out and create a new work order with the correct activity. This is a major issue causing a lot of problems for the technicians. This could be a simple fix.
1 voteActivity types can be changed by technicians as long as the new activity type is within the same Work Order Category. IE, MRCT, etc. If the new activity type is in a different Work Order Category, the current Work Order needs to be Canceled and a new Work Order needs to be created.
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Stock search error started recently appearing. I'm not able to search for a part, put in new info and look for another part.
After I search for a part in Stock, I will put in new data to search for another part and I get the following error:
Invalid data constraint definition found for column internal_descriptn of part table. Blank or empty search value not allowed.
This just started in the last week or two. I was able to do multiple searches in the Stock page before but now I have to close the screen and open up a new search in Stock.
1 votePlease contact the Help Desk for troubleshooting on this issue.
Thanks
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Larger Fonts
On the front page of the work order (under the factory) on left side: make the work order number in a larger font.
1 voteFont sizes can be controlled within your Internet Browser. If you need assistance with this, please contact the Help Desk.
Thanks
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ESM quick link
On the ESM is it possible to double click on the asset box and open up the most recent task request? This is primarily to find out the status of a machine breakdown.
1 voteThis functionality is already there. If you click on an equipment tile, a list of tasks appear in the bottom section of the screen. They are sorted from most recent to oldest.
In the coming months, this section will be changed to show only the tasks that are directly affecting the status of the machine.
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Freight cost report
Create a report for Freight cost. In 2.0, we were able to use ZPOFR and I don't see a report that will show the monthly freight cost that I can add to my monthly cost slide for our metrics meeting.
1 voteThank you for your suggestion. The information you are looking for is still tracked in SAP and can be pulled from that report. Please contact your Site Manager as they should still have read only access to SAP to run reports.
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database
All machines in toolroom need to input into the database to make it easier for toolroom to log problems
1 votePlease contact the Help Desk to discuss adding Equipment for your Site.
Thanks
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Part needs
Myself and our team feels this would be an enormous help with part needs.
1)Can a "Do Not Substitute" box be added when placing a part need under the portal?
2)Can we as supply chain specialists have the option to receive emails when a hot part need is entered?
Thanks,
-Joel
2 votes“We want to keep this information in comments and not add a box to maintain necessary communications.”
Brent W. Miller
Procurement Manager -
FIX eFactory Pro
I have refreshed cache and logged out and restarted eFACTORYPRO but when I am in Tasks tab it by default opens my open task. If I click and bring up the pull down menu and go to Recent tasks, from recent tasks it won't let me access the pull down menu anymore!
0 votesIf you need support for eFactory Pro 3.0, please call the Service Desk as User Voice is not the forum for support.
- Priority Support – call 800.662.4001
I have forwarded your issue to the application support team to investigate further.
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Purchase Order Detail Report-Changing format
Is there anyway change the columns around in this report when we first run it?
For example, when report first displays, it would be nice to have in this order: Promise Date, PO number, Vendor, Part ID, MFG Part number, description, QTY, Cost, Work order.I think this will work out better since the Supply Chain Specialist won't have to export the report to excel and move the columns. A majority of the time, this report is used to just see what is on order. Thanks.
6 votesColumns can be changed when running the report through Power BI. Please run the report in Power BI for additional editing options.
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stanardized ID for each task.
I think that there needs to be a Site identification incorporated into the Task name along with a general task name ,for example: 0178-Conveyor-Monthly. 0178-Conveyor-Weekly-Grease. Right now it is very hard to Identify my own PM Task within the Client.
2 votesIn the client, site specific PM’s are shown when selecting a specific company in the list. 0178PM is the contract type that shows for World’s finest.
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Verify task assigned to equipment.
PM task were not verified prior to assigning to an equipment. Pump pm task assigned to conveyor equipment.
2 votesIf you have a support issue, please contact the help desk to create an support issue.
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Planner should be able to equipment.
Planner is unable to add equipment to the system. Model field will not let me add.
2 votes -
GMP checked off prior to closing work order.
Require GMP line items to be captured during close out of task and work order. The customer will be able to prove to an outside inspector Maintenance is adhering to GMP.
2 votesA pre-task step can be added instead of creating additional workflow.
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Unable to create PC work orders
There is no longer "Planned Corrective" PC option when creating a work order.
2 votesA reactive job can be planned by adding a step, planned start and end time in the client. This still counts towards reactive metrics and planned work.
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Unassigned Work Orders
Unassigned work orders and tasks. We recently had an employee leave ATS to seek other opportunities. I emailed IT support and asked them to remove the employee from efactory 3.0. IT removed the employee as requested. This caused all completed work orders and task previously completed by this employee to move to the unassigned tab (supervisor). These completed tasks will stay in limbo until they are reassigned. Can we fix this?
1 voteThis is a support issue. In the future, please contact the help desk to enter in a support request for this issue. We are reviewing this issue and will contact you with an answer.
Thank you
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Identify task by site and equipment and periodicity.
Site 0178 Tasks were not identified any different from any other site. I am setting up a pm for equipment I can't find my task that are associated to that equipment.
1 voteRip,
Your tasks are under Contracts, then select the Equipment ID to the right of the Seq. Go the the “Service History” tab and you can hyperlink into the Work Order/Task from there.
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No parts on work order (but on task)
When you click on the Parts tab, a message says "No parts on this work order".....even though there are several parts on a task "ON this work order".
1 voteAny parts that have been used will show on the work order. If the parts have not been consumed, they will not appear on the Work order.
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Asset and task issues
Some of the tasks on our system don't match the asset that you are working on when it comes to completing PM's.
3 votesThis is a support issue for the migration team. Site 178 PMs have been validated and corrected where needed.
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