eFactoryPro 3.0
287 results found
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GMP checked off prior to closing work order.
Require GMP line items to be captured during close out of task and work order. The customer will be able to prove to an outside inspector Maintenance is adhering to GMP.
2 votesA pre-task step can be added instead of creating additional workflow.
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Unable to create PC work orders
There is no longer "Planned Corrective" PC option when creating a work order.
2 votesA reactive job can be planned by adding a step, planned start and end time in the client. This still counts towards reactive metrics and planned work.
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Unassigned Work Orders
Unassigned work orders and tasks. We recently had an employee leave ATS to seek other opportunities. I emailed IT support and asked them to remove the employee from efactory 3.0. IT removed the employee as requested. This caused all completed work orders and task previously completed by this employee to move to the unassigned tab (supervisor). These completed tasks will stay in limbo until they are reassigned. Can we fix this?
1 voteThis is a support issue. In the future, please contact the help desk to enter in a support request for this issue. We are reviewing this issue and will contact you with an answer.
Thank you
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Identify task by site and equipment and periodicity.
Site 0178 Tasks were not identified any different from any other site. I am setting up a pm for equipment I can't find my task that are associated to that equipment.
1 voteRip,
Your tasks are under Contracts, then select the Equipment ID to the right of the Seq. Go the the “Service History” tab and you can hyperlink into the Work Order/Task from there.
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No parts on work order (but on task)
When you click on the Parts tab, a message says "No parts on this work order".....even though there are several parts on a task "ON this work order".
1 voteAny parts that have been used will show on the work order. If the parts have not been consumed, they will not appear on the Work order.
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Asset and task issues
Some of the tasks on our system don't match the asset that you are working on when it comes to completing PM's.
3 votesThis is a support issue for the migration team. Site 178 PMs have been validated and corrected where needed.
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PO Bundling is not working consistently
Buyers are only able to open it the first time and receive errors the second time. Some buyers are unable to bundle orders at all.
1 voteReported issue cannot be replicated by support or users. The related bug item has been removed from the backlog in the interim.
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