eFactoryPro 3.0
253 results found
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PM Tracking
Is there any way to track what changes are made to PM plans, who made them and when?
1 voteThis is current functionality on the Edit PM screen in the Planner Portal.
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Closing PM on the Compliance Finish date requires Variance?
When closing a PM on the final Compliance date eFactory is asking for a variance? This is new, never required one before on last date.
1 vote -
We need the ability to change the equipment number on equipment with an active malfunction.
The customers consistently submit work orders using the incorrect asset id and if they submit it in a down status you can not change the asset id without clearing the malfunction. If you clear the malfunction to change the id and then input the malfunction again it will track as scheduled downtime which skews your metrics. This forces us to cancel the work order and create it again as a new work order backdating the malfunction start time to the original work order time so our metrics are correct.
Either let us modify the asset IDs even in a down…
3 votesThis ability is already present in the EFP. Create a new malfunction as an unscheduled by changing the downtime on the task to the date earlier than task created date. Along with that we are also providing the users to delete the malfunctions, change the asset and create a malfunction if required and users can change it to unscheduled by changing the time.
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We need a way to edit compliance start/ finish dates. My site is M-F and PMs open and close on weekends which leads to a bottle neck
We need a way to edit compliance start/ finish dates. My site is M-F and PMs open and close on weekends which leads to a bottle neck on some weeks.
2 votesThis will be addressed in the new PM functionality in the EFP.
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We need a way to edit compliance finish dates.
We need a way to edit PMs that come due on the weekends. Or at least edit the compliance dates to match the work schedule of the plant.
2 votesThis will be addressed in the new PM functionality in the EFP.
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Batch Review Reconciliation on Completed Task
Batch Review Reconciliation on reviewed WO/TASK that are completed. KMS process staff can review the completed and cancelled jobs. Do a mass select all and one click for later batch processing. This would save time versus doing it one by one and then waiting for system to process the data.
2 votesThis defeats the purpose of having review screen and will mess up the metrics. Review screen motto is to allow supervisors to go through each task and verify rather doing a bulk action.
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Update Pre-defined steps/Global Steps
Please update pre-defined step - Process Improvement to reflect FEEDBACK changes.
1 vote -
Create a booked labor report so each technician can verify their total booked labor on a daily basis
Tech utilization is critical to the new SLR metrics. Need a dashboard where techs can go check their total booked labor by day/shift to ensure they closed all of their work orders prior to leaving.
1 voteThis should be the My Work screen of the Work Module. Daily Schedules should be built using the Planner/Scheduler Module within eFactoryPro. Filling our crews and technicians to capacity will give our techs the list of work you are looking for.
Please visit the FMSOS Critical Element for Work Execution Management > Daily Scheduling for more information.
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Equipment readings (Meters) that accept free form Data entry
There are only three types of readings available; "Hit Count," "Hours operated," and "Units Produced." These meter types require that each reading increments from the previous reading. However, when trying to record fluctuating readings such as Level or Temperature it is possible to have readings that are lower than the previous reading. Would like to see a reading type that allows free form data entry so a fluctuating reading can be tracked over time.
4 votes -
Attachment option for customer
The customer was once able to use/attach in the Attachment tab. It is view only for the customer now. This needs to be restored, as the customers enjoy the option, and it is extremely helpful to the planner and techs.
1 voteOur customer portal isn't very secure if you think about it. Any past employee can technically get into the customer portal if you think about it since we give the password out to everyone at the site. If they so choose, they have the ability to create work orders. If we allow them to make changes or add attachments, those people can add some bad items directly into our database which is a big risk to ATS.
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Network Issue
The network is very slow today and anybody know why
1 votePlease submit an IT request within the IT Self Request Portal for immediate assistance. Thanks!
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Issues recording time.
Always having to repetitively put the same labor time and notes and update malfunction time and it will not record. Sometimes the WO selected will jump to another WO and record labor and notes on different WO than selected.
2 votes -
future labor
for labor entries reopen the ability to put time in the future. On the last update it was removed.
1 voteFor labor entries, we only want to document what has happened. By opening it up to what could happen, our data integrity runs a large risk.
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Job visibility in my work
When a technician puts time on a job, is it possible for the job to stay visible in their page (my work)?
1 voteThanks for the submission! As for the My Work screen, we want this to be only the list of work you want the technician to do that day/week. If the technician is assigned that task, they still have visibility of it throughout the week. Once the week is over, if the task is not completed, it returns to the queue to be rescheduled.
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Why?
Why can't we schedule out further than the 16th?
I'm the planner scheduler and the lead senior tech at this site I must be able to schedule out more than 2 weeks in advance. Otherwise I stand no chance of keeping up1 voteIt looks like everything is set to allow you to schedule further out on the future now. Likely it was an issue with your scheduling containers. If other issues persistent, please feel free to submit an IT request using the Self-Request Portal. Thanks!
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daily/weekly toggle switch
Hello, please eliminate the toggle switch for daily/weekly, a majority of the techs continue to forget to use regularly. Thanks.
1 voteMany sites use this to retain visibility of tasks assigned to technicians throughout the week. this also follows our Work Execution Management processes for Daily Scheduling and Work Performance.
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not user friendly
Ref. Site 733 Task 4445019. Please see notes in the Task for suggested Idea.
1 voteThe system does have the capability to assign back to the planner. By returning the task to Planning, it returns it back to the Planner's queue. As for a Parts Only work order, the job does not require steps to be added to the job but since it is still a task, the steps are required to be checked off.
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not user friendly
At Site 733 the high work order count is confusing as there may be several work orders attached to the same machine. What if after the highest priority machine work order is ready to be closed efactory blocks work order from being closed unless all other work orders are completed or deleted as that some of them may be erroneous?
1 voteThank you for sharing your feedback with us! While we understand that the high volume of work orders at Site 733 can pose a challenge, Operations leadership has emphasized that each work order should be reviewed for content. While some of them may be duplicates, having the system prevent work order closure until all other work orders are completed would skew completion metrics. Work orders for projects and other planned work may not be worked for several weeks and we would not want to leave an unrelated work order open until their completion.
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Daily Capacity Pms
What would it take to have a pm of a specific compliance window automatically pull from eFactory when we sending a down/reduce ticket to daily capacity?
For example, if I send a down asset to daily capacity for week of October 23-29, would it be possible to have the system automatically search eFactory to pull any open pms from that compliance end date to the daily capacity?
1 voteThank you for the submission. This does not follow our Work Execution Management processes because we don't want work to automatically break our schedules. If this was the case, it would be difficult to approve/deny PMs from breaking weekly/daily schedules. That work should be reprioritized among the other jobs in the queue, especially such that we don't over-schedule our technicians
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Parts search should show location of part without having to add to a task
When searching for a part it doesn't show the location until you add it to the task. Sometimes you don't know if it's correct until you see the part.
1 voteThis was recently added to the new part search in the Portal. After clicking the "Add to Task" button (which doesn't actually add the part need yet), you will see a Part Need Summary screen. At the bottom of the screen, right next to the ATS Part ID, you will see a little information icon. Hover over that icon and you will see the quantity available in each bin. If you don't want to finish creating the part need, you can click the red X at the top right of the screen and go back to the task.
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