eFactoryPro 3.0
154 results found
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Workorder viewing space.
There is not enough viewing space. Reduce the size of the header lines and frame around the workorder and WO/Task panes. Make the WO/Task pane a tab that is accessed by selecting a workorder from the list.
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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Split screen??
Get rid of the split screen. I don't understand the logic behind this.
1 voteTravis, thank you for your feedback! The decision was made to use the split screen so that you could view work order and task information without losing search results in the grid above. You can make a work order or task full screen by clicking on the Expand arrow at the top right of the panel, thus eliminating the default split-screen view.
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Name, Last Name and email by deffault when customer create a WO with customer users
The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.
1 voteEmmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.
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eliminate e-mail notifications.
What would it take to disable the e-mail notifications for work orders it really is redundant for our site.
1 voteDonald, thank you for your feedback! It was a business decision to have new work order notifications going out to each site and this can not be customized per site. I would suggest creating an email rule in Outlook that delivers all these emails to a “Clutter” box that you can delete at a later time.
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Cambio de idioma
Es necesario que este en Español. No todos los técnicos saben Inglés
1 voteThis issue was corrected by changing the browser language to Spanish.
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Mass Meter Reads
Mass Meter Read Updates
1 voteWe want the meter readings to be as accurate as possible. It is best to do this individually.
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Tech Portal - Delete actions in Control Center
Add option to delete Actions inside of the status monitors in the control center.
1 voteKevin, thanks for the feedback. As with other data in eFP 3.0, we don’t want to delete any historical event monitor actions in case it needs to be referenced in the future. Actions can be inactivated by unchecking the “Active” flag on the Actions tab of the event monitor.
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Tech Portal: Searching for OPEN PMs
Give a proper search bar. Allow us to search for OPEN PMs for our site.
1 voteThe Task Grid in the Portal has an option for All Open PMs. This will allow you to see all open PM tasks at your site. The work order screen does not have this type of search because the entire work order is not a PM. It may be proactive, but with Follow-Up Maintenance tasks or Predictive tasks underneath it.
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Tech Portal: Ability to see 'performed by' an contract vendor or operator
It is necessary to be able to see in the task on the portal if this task is performed by an contract vendor or operator performance
1 voteEmmanuel, thank you for your feedback. We have two task sub-types that you can use for tasks that are performed by someone other than ATS staff: Operator Performed and Vendor Contract. These sub-types can be viewed on the Task summary screen in the Portal.
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Reports: Standard shift turnover report
Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.
Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.
5 votesAll reports are routed through the SSRS reporting website, in order to minimize speed issues in the Portal. We are creating a new report called the Task Event Report that will allow you to see all tasks that had activity over a given date range.
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Customer Portal: Allow Customers to request parts from ATS
Develop a supply chain Customer Portal allowing our customers to request parts from ATS
5 votesPer supply chain director, this request has been declined.
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Tech Portal: Change Asset (Equipment) on a work order task
I think we should be able to change the equipment asset ID on work order tasks.
7 votes -
Tech Portal: Add "Do not substitute" option to 'part need' screen
We have had several issues with parts being substituted for incorrect parts needed.
I feel it would benefit all sites if a "do not substitute" box was added the section of the portal when a technician enters a part need.Part need request
Supply chain22 votesPer Mack Brown, this functionality exists today with preferred supplier. If sites have issues with the wrong parts being ordered, they should notify their buyer to resolve the issue.
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Tech Portal: New Part Need Icon idea
When you go to Parts and need to request a new part, you shouldn't have to start to type anything in order for the "New Part" icon to pop up.
It should already be visible and available when you click on to search My Site Stock.Tech Portal
New part need
Supply chain2 votesThank you for our feedback. Per the Director of MRO and Supply Chain, current design and functionality will be maintained for new part need requests.
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Tech Portal: Add 'Finish Date' to open Work Order view (PM's)
Open Work orders screen only displays "Created Date" for work orders. For PMs, it would be significantly more beneficial to see a finish date in order to quickly see status of open PMs in relation to compliance finish date.
1 voteWork Orders do not have Compliance Finish Dates; only Tasks are assigned a Compliance Start and Compliance Finish Date. Because of this. there is no Compliance Finish Date information to display on the Open Work Order screen.
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Tech Portal: Default MOTH Work Order Tasks to EV
As a technician, I would like MOTH (maintenance other ) tasks to default to EV (event) instead of PR (project) when created since the vast majority of MOTH WOs submitted by the customer are EV's at my site.
3 votesAfter consulting with FMS leadership, they have decided to leave the default task type as Project for all customer requests that are not corrective maintenance.
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Tech Portal: Mass assign TASKS to technicians
Planners / supervisors need a way to assign more than a single task at a time to technicians.
Tech Portal
Planner scheduling
Add ability to mass assign work order tasks
Assigning one work order at a time is time consuming7 votesThe business owners have determined that tasks should be scheduled individually using the Daily Capacity screen in the Planner Portal. This ensures that the right skillset is assigned to each task.
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Portal Reports
When running a report from the Portal that uses the Created Date - Planned Start Date Compliance Start Date and Compliance Finish
Date, Can we get rid of the time. Or make it optional?2 votesThank you for your feedback. Unfortunately this is a reporting system limitation; times can not be removed from report filters.
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Enable WMAT tracking by adding Substatus of WO
Allow technicians to add sub-statuses to WORK ORDER. That way we can track waiting on material via our powerBI metrics.
1 voteThis status is already available at the work order level. However, per the request of the product/business owners this sub-status will be moving to the task level, where there will also be a “waiting on service” and “waiting on production” option. Feature #36824
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