eFactoryPro 3.0
154 results found
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Job type
Hello, We have a opportunitty here in Nuevo Laredo with the Efactory pro 3.0 normally we give support to operations when they have the machine down by a setup or fixture repairs.
The problem here this type of order is very frequently they are introducing like MRCT because for them the machine really is down but by something that is out of our scoope.
Once the work order are in the system there are not a option to change to"others", this cause us a rework because to correct this is neccessary cancel and make new order with the correct type.
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31 votes -
Tech Portal: Add "Do not substitute" option to 'part need' screen
We have had several issues with parts being substituted for incorrect parts needed.
I feel it would benefit all sites if a "do not substitute" box was added the section of the portal when a technician enters a part need.Part need request
Supply chain22 votesPer Mack Brown, this functionality exists today with preferred supplier. If sites have issues with the wrong parts being ordered, they should notify their buyer to resolve the issue.
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Escalation Notification - Requestor name
Can the task requestor be included in the email notification for escalations ref down/ reduced tasks entered by the customer. It is beneficial if the technician knows who raised the issue as on a number of occasions those in the cell do not know who raised the ticket; also production might move said operators from cell to another one until a tech arrives and fixes the issue.
13 votesDeclining the request due to the age of request without any votes or activity.
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Please add "Lubrication System" as a repair code object.
Please add "Lubrication System" as a repair code object. This is needed to track lubrication system issues to identify asset improvement opportunities.
12 votesThe product owners for eFP 3.0 felt that lubrication system was too general and that a more specific object should be chosen.
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List of problems
These are the problems with doing p.m.'s in the new system:
*No Machine locations anymore
*Under task description the machine's are duplicated with incorrect machine numbers
*The time it takes to print out a p.m.
*The p.m.'s for m, q, sa, are all separate p.m.'s and not together like the old sap taking longer times to open and print then close them all,
Another issue is no e-mail notifications for down machines
8 votesdeclined ·
Adminryan gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
Please contact the IT helpdesk for problems with the system. Uservoice is intended for software enhancements and future changes.
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Tech Portal: Change Asset (Equipment) on a work order task
I think we should be able to change the equipment asset ID on work order tasks.
7 votes -
Tech Portal: Mass assign TASKS to technicians
Planners / supervisors need a way to assign more than a single task at a time to technicians.
Tech Portal
Planner scheduling
Add ability to mass assign work order tasks
Assigning one work order at a time is time consuming7 votesThe business owners have determined that tasks should be scheduled individually using the Daily Capacity screen in the Planner Portal. This ensures that the right skillset is assigned to each task.
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Sorting options in Scheduling Portal
Could we add a criteria to Table Sorts in the Scheduling Portal / Daily Capacity tab? I would like to sort the scheduled work by Building Location or Asset Number if Building Location isn't possible... This would greatly speed up the scheduling process and tech utilization efficiency by assigning all PMs/ tasks on a given machine line at the same time.
6 votesWe already have the ability to filter the tasks by building location and asset ID in period and daily capacity scheduling screens. Also, users can sort the building location and asset ID on period capacity screen.
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All breakdowns need priority 1 or 2 to be able to assign
Can you please change the system so that all breakdowns become priority 1 or 2 so that Supervisors and Managers can assign these tasks in their portal?
6 votesThanks for the feedback! It is greatly appreciated and keep them coming!
Not all breakdowns should be listed as P1 or P2. These break-ins that break the weekly schedule should be based upon asset criticality, part availability, and customer need. We need to prioritize these jobs among all the other work, including the scheduled maintenance such as PMs, PdMs, and FMs from the weekly schedule. This is our Validation and Approval step of Work Execution Management and a core element to building a reliability program.
This is how we break the cycle of reactive maintenance.
Thanks again,
Kevin Sherman
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Enable New Part button on initial request screen
Enable the "New Part" button when initially requesting parts. Right now the only button that comes up is "New Service" and you have to start typing in a number before "New Part" comes up. This is leading to increasingly frequent mistakes when entering new part requests.
6 votesThank you for the feedback! This is intended functionality to encourage technicians to look for parts before they attmept to just create a new part. This is intended to prevent ‘new’ requests for parts that already exist within the system. We have just finished designing the new part search and think this will make that feature more transparent as well.
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CMs, malfunctions and breakdowns.
When a malfunction is entered with its' start date after the WO creation date, the system changes the breakdown flag as "NO".
Sometimes the customer will report an issue and continue working the machine until we arrive to fix the equipment. Even though they didn't stop right away, We are still taking the machine down within the production schedule because of a problem reported by the customer. This should be considered as a malfunction (Breakdown - Yes) and count against MTTR, MTBF as any other failure.
What I am saying is that a malfuntion start date after the creation date…
6 votesMike Wibben has stated that he still agrees with the previous decision that all malfunctions with a Start Date/Time after the WO creation date/time are not considered breakdowns. This is due to the machine being taken down after the work order was created, which indicates planned downtime, not an unforeseen breakdown.
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Supervisor review. Tile selection stays the same.
In Supervisor tab when reviewing work orders change it so that after one work order is reviewed the next one that populates stays on the same tile. (notes, labor...etc)
5 votesI understand why this would be helpful, but the reason it goes back to the summary tab is to ensure that all information is being looked at, not just the notes or labor. If we have it default to the current tab, we may run the risk of just approving tasks without looking at the other details.
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Follow up
Is there any way to automatically use the equipment number that you are currently making a follow up task for instead of having to physically put in the equipment number. Thank you!
5 votesThere is a lot of instances where the follow-up task would differ in asset from the PM. We would rather the technician take the time to enter the data in correctly.
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Pictures for Work Order generators as an option
i want the option to add a picture to the area needing attention. this would help the work order generator and maintenance tech in this process. also expedite all EHS concerns.
5 votesDeclining the request due to the age of request without any votes or activity.
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Reports: Standard shift turnover report
Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.
Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.
5 votesAll reports are routed through the SSRS reporting website, in order to minimize speed issues in the Portal. We are creating a new report called the Task Event Report that will allow you to see all tasks that had activity over a given date range.
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Customer Portal: Allow Customers to request parts from ATS
Develop a supply chain Customer Portal allowing our customers to request parts from ATS
5 votesPer supply chain director, this request has been declined.
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Task Summary EDIT button disappears when task is marked Complete.
Recently, on the Task Summary window, the EDIT button disappears after marking a task "Complete".
We are now unable to change the Task Status so we can edit the task if more information is needed (i.e. add a part to be consumed).
Previously, the Edit button remained available until the task was "Reviewed".
Thank you.4 votesIf changes need to be made, reopen the completed task.
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We need the ability to change the equipment number on equipment with an active malfunction.
The customers consistently submit work orders using the incorrect asset id and if they submit it in a down status you can not change the asset id without clearing the malfunction. If you clear the malfunction to change the id and then input the malfunction again it will track as scheduled downtime which skews your metrics. This forces us to cancel the work order and create it again as a new work order backdating the malfunction start time to the original work order time so our metrics are correct.
Either let us modify the asset IDs even in a down…
3 votesThis ability is already present in the EFP. Create a new malfunction as an unscheduled by changing the downtime on the task to the date earlier than task created date. Along with that we are also providing the users to delete the malfunctions, change the asset and create a malfunction if required and users can change it to unscheduled by changing the time.
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Notes after closure/cancellation
I think it would be good to be able to add notes even after a Task is closed/cancelled. That way additional info gathered in future could be added. Even if it were a supervisor only ability would be good. It may be good to add a popup that warns user that they are about to add a note to a closed/cancelled task, that way if they are in wrong task on screen it may alert them to such.
3 votesDeclined per Operations team
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Send Technicians a notification when there PM feedback has been reviewed/entered.
Send Technicians a notification when there PM feedback has been reviewed.
3 votesDeclined per Operations team
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