eFactoryPro 3.0
277 results found
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Portal task cancellations
When technicians are cancelling tasks from the portal and use the red "X" the system will not allow the task to be cancelled with an active malfunction; however, if the technician goes to thew summary edit button and changes the status of the task to cancelled it will allow the task to be cancelled with an active malfunction still adding time to the machine. This needs to be made to where both ways are voided out if there is an active malfunction.
1 votecompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Rick, thank you for your feedback! This was a bug reported a couple weeks ago that has been corrected by our development team. The fix will be released to production next Tuesday, May 8th.
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Should not let techs cancel down tasks
Work orders or tasks should not be allowed to be cancelled when they still have malfunction or downtime on them. The cancel button doesn't let you do it, but if you hit edit, it lets you get past that restriction.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
The bug fix for this issue was released on 05/08/18. The cancelled status is no longer an option on a task with a malfunction against it.
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Print post/beam locations on work orders for the asset when printing out a order
Have pole location print on the work order when it is printed. Currently we have to print out PM work orders, then look up location and hand write it on the work order. Not very efficient.
3 votes -
ESM tool tips
Process Improvement for the "Status Monitor" module. The tool tips should be displayed for each icon displayed in the page when the cursor is over them.
2 votes -
Tech Portal: Change the time of PM 'compliance finish' to 11:59 pm
The compliance finish time for PMs currently shows 12:00am on the date that it is due.
This leads to confusion on the techs part who think they are doing it on the final day of the window when in fact it is now passed due.
Can we change the time default to 11:59pm of the day it is due?
8 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This issue has been resolved and was released to production last Tuesday. The Reason for Variance field is now solely based on the Compliance Finish Date and does not take time into account.
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task template duplication
Planners/Schedulers need to be able to duplicate a task template and then edit the duplicate and rename it for time efficiency reasons.
2 votes -
Work orders on decommissioned equipment and sub locations
In EFP 3.0 work orders can be created on equipment and sub locations that are decommissioned. In 2.0 you could not create work orders on things that were decommissioned. We need to go back to this in 3.0
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This bug was fixed with the release of fix # 43354.
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Tech Portal: Technician assignment
If a task is in any status other than "open" the tech assigned to the task is locked/fixed and you are unable to re-assign the work to another technician without having to change the status back to open.
Please change this so we are able to re-assign the technician no matter what the status is. System should not force us to use standards.
5 votes -
Client: Access to Data Tables for Planners
If we knew how the tables and column header names related to the portal and client fields we could have access to any information we need at anytime reducing the need for one off reports being built to accommodate adhoc customer requests.
3 votes -
ESM: Custom view / changes to interface
I would like to be able to remove columns in the work order view. It would also be nice to be able to rearrange them to what suits our needs better.
In fact, the status monitor screen is nice and easy to filter by areas; perhaps we could integrate a link from that down or reduced icon to the work order that is signaling it and bypass the work order screen load time and sort time?
5 votesThis function has been added with the new filtering system.
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Control Center Actions should be minimized by default
When actions are loaded in the control center, the bottom one is expanded. They should all be minimized, by default, to avoid confusion.
1 vote -
Response time variance
Can we have a required field for reason for variance when a response time is over a set limit? Many times a work order gets closed without all labor and sometimes it affects response time. This would at least force team to put a reason for why the response time is so high.
1 voteThis is taken care of with the WEM metrics on Power BI
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closed W/O email.
on "create work order:assign team and contact" I do not wish to recieve annoying email stating that work order is closed. I know its closed because " I " closed it.
2 votes -
new export function from the scheduled tasks report to create an easy scheduling board for technicians
I have created a template for Planner/Schedulers to use that would allow them to print out a weekly schedule for the technicians at their sites. If we could add an additional export function to allow P/S's the ability to set the dates to print, and export the scheduled work orders in a printable fashion. I have a macro created as well as screen shots of the current export, and the desired exported format.
1 vote -
Sort Asset ID
Have the column, asset ID, able to sort in ascending / descending order
1 vote -
Expand drop down menus to more users
Currently drop down menus only allow 100 names to be on the drop down lists (i.e. assigned technician under task). Our site has more than 100 users and we cannot select users from the bottom of the list.
2 votes -
Tech Portal: Reviewing PM Task after closed
The supervisor must review tasks, because when a PM was closed with an open follow-up task the supervisor does not see that PM in the section of orders to be reviewed because the work order is still open, this makes it impossible for the supervisor to review the PM and orders in general when they have at lest one open monitoring task .
3 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
The ability to add a task to a completed work order and the ability to review a work order with at least one open task has been disabled in the Portal as of 05/22/18. This will prevent the types of situations described in this enhancement request.
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CLEAR FILTERS
I currently have 10,147 Results to view when look up a part. I FILTER fairly often to locate the correct part. It would be nice to have a "CLEAR ALL FILTERS BUTTON" in the Header to instantly remove several FILTERS that may be in place.
1 vote -
print is quick
my idea is pat the guy that took care of the printing problem on the back.. this is amazing
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Joshua, thank you for your feedback! We are always happy to hear that users are enjoying new features in the Portal. Please let us know if there is anything else you would like to see added or changed.
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BOM viewing from parts ordering?
Is there a way to look at all of the items when we pull up the bill of material for a machine, it used to show everything when you first opened it up?
1 vote
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