eFactoryPro 3.0
264 results found
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Asset/Technician column is needed for the review module
In order to check orders by asset, we require this column for proper identification. Currently, supervisors must open each task individually to perform their duties, but implementing this option will significantly streamline access to and organization of the information.
Additionally, including a 'Technician (name)' column would further assist supervisors in accessing this information more efficiently, thereby facilitating their work and improving overall workflow.
6 votes -
Display original job plan # copied from if any on job plan summary.
Original job plan that was copied from no longer listed on new job plan since planning module update. Before the planning portal refresh, when you looked at a job plan, it showed if there was a job plan that this plan was copied from. That information is no longer displayed. Would like that information displayed in the job plan summary like it used to be.
8 votes -
Filter/sort by bldg location
Planner/Schedulers need the ability to filter tasks in the scheduling portal by bldg location. Not having this filter/column available in the portal greatly reduces the ability of planner/schedulers to plan and schedule work at some sites.
1 vote -
Can We get Asset field listed on Review portal?
When Reviewing Work Orders it would be much faster if the Asset was listed so you don't have to open the record if there's any question upon review.
1 vote -
Change WO from RCT to OTH
Work is being raised as reactive despite many reminders that it is not a reactive job. The majority are "Other" as they relate to projects, planned calibration, machinery being removed from site, or moved from one location to another. My idea is to allow SM / DFO to change them from RCT to OTH
23 votescompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Work Order Type can now be changed if a task doesn't have any parts or malfunctions tied to it.
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R360 Support Request link added to mobile app
Add support link to eFactory Pro mobile app so techs can initiate a support request from their phones without having to open a browser, login to ATS, navigate to support page, etc.
1 vote -
Add a Field to show 'Assigned To' in the Period Capacity Page
Need a field to show who the task is currently assigned to. My list contains over 300 tasks and is very difficult to find the task you are looking for as not all tasks have an asset ID. This would help massively.
8 votes -
Need Building Location Listed in Scheduling Portal -period capacity
We really need the Building Location listed in the Scheduling Portal -period capacity. We use this column to sort different Asset lines (contain several Asset numbers).
5 votes -
Ability for Technician to search for parts using the "Old Material Number" in the Tech Portal.
A Tech should be able to perform a targeted search on the "Old Material Number" (stripped MFG part number) in the Tech Portal. They should also be able to use wildcards ( * ) just like how we can search for Parts in the Client.
27 votes -
Closed/Incomplete
Closed but Incomplete option for PMs- Need an option to close out work orders (specifically PMs) that are incomplete.
13 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Users can now cancel PM tasks in the Portal without a new PM regenerating.
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Work Order Description on Completion Communication
Add Work Order Description to Work Order Completion communication that is emailed to work requestor
3 votes -
Printing Daily Capacity Grid View
https://knowledge.efactorypro.com/a/1681173-how-do-i-print-off-a-list-of-assigned-tasks-from-daily-capacity-grid-view
can we get this to print more than just one of the tasks for the day for each employee. This would be a nice feature to post the weekly schedule for my techs, but it will only show one of the tasks per day instead of showing all the task assigned to the tech for the day.9 votes -
Malfunction Changes creating an event
There needs to be an event logged when someone changes or adds a malfunction to a ticket. Too many times has a malfunction been ended, deleted, or started without the system logging an event and this causing confusion on the actual status of a machine and what work was done.
11 votes -
We should be able to sort by compliance date in daily capacity.
Makes it faster to schedule work.
2 votesThis feature is already added. If you click on the A Z button at the top, it gives you the option to select Compliance Start or Finish dates, as well as ascending or descending.
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Min/Max Compliance
On the tech task list, show the min/max compliance dates so they ensure they don't miss critical pm's and to ensure they don't start too early. Should be easy for them to access and prioritize their daily tasks
1 vote -
work:labor easier and trackable
It would be helpful to be able to see the task description in the labor window and have access to past dates so the technician can have an easier way to find information about a failure.
10 votes -
Customer Task Closing/Update
Please allow customer users to close out tasks assigned to them. Currently cannot close tasks, update information, or add attachments.
1 votePlease reach out to IT through the Self-Request portal to grant customer technician access for those that need it.
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Add Status/Status Reason filter to Status Monitor
An additional filter for the Status Monitor that lets the user filter by STATUS and STATUS REASON. For example, being able to see all down assets with the status reason: Waiting on Materials.
6 votes -
Fix your system
Increase server potential, the system does not allow timely input of labor, notes, and steps. Often times it will claim to update successfully but then kickback and we have to start over. Other times it will kick back when hitting the green checkmark and the process starts over.
1 vote -
Add Building Location field to Open Task List in the Work Module
We would like to use the Building Location parameters to filter our task lists quickly through the Work Module. This would speed up our response time to the customer exponentially when asked for specific area information.
2 votes
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