eFactoryPro 3.0
264 results found
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Tech Portal: Task Sub-Type displayed in Task List
In the tech portal, "List View" of work order Tasks, please add a column for the Task Sub-Type so that the Buyer is able to see the sub-type of "Waiting on Materials".
CAT Pontiac does not have parts in 3.0, so we need an alternate way of letting the buyer know that parts are needed, instead of going into each task individually.
11 votescompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This was released to production on 06/05/18.
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Booked labor change.
A location for the technician to use to be able to view the total booked labor he/she has booked for the day.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This exists in the Tech Portal under the Labor Hours tab. This tab shows current labor hours for the week.
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REPORTS: Add Duration parameter to the forecast pm´s report
Add the field Duration into the report Forecast schedule PM
This field (Duration) is vital for the Planners because with this, each planner can see how many man power hours are need for to complete their pm plan.
17 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
The PM Duration field has been added to the PM Schedule Forecast Report and released to production.
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Repair Code Objects needed
In the Task, under REPAIR CODES, Apex International needs to have the following added to OBJECT: CODER, LABELER, CAPPER. These are the 3 major objects this site deals with. This will help improve their metrics tremendously. Right now they are using OTHER since nothing else fits.
2 votes -
Reports: Generating a BOM list for Inventory Parts
Sites should be able to generate a Bill of Materials "BOM" report for a particular equipment/machine model. The report needs to list all parts associated with that piece of equipment. We should be able to generate the report utilizing the four digit site#, place ID#, machine model# and/or even by site's asset ID#.
4 votes -
Schedule Board moves for tasks.
Client: Schedule Board -- Should be able to move Tasks by click and drag on the schedule board. Much easier to see daily plan of employee.
3 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This has been corrected in the client, so that dragging a task now updates the Planned Start and End Dates/Times correctly.
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Client: Task Template - Add Asset Search Field
Can you please add a search field for asset number in the Task Template tab.
It takes too long to get the the Task Template you require.
7 votes -
Portal task cancellations
When technicians are cancelling tasks from the portal and use the red "X" the system will not allow the task to be cancelled with an active malfunction; however, if the technician goes to thew summary edit button and changes the status of the task to cancelled it will allow the task to be cancelled with an active malfunction still adding time to the machine. This needs to be made to where both ways are voided out if there is an active malfunction.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
Rick, thank you for your feedback! This was a bug reported a couple weeks ago that has been corrected by our development team. The fix will be released to production next Tuesday, May 8th.
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Should not let techs cancel down tasks
Work orders or tasks should not be allowed to be cancelled when they still have malfunction or downtime on them. The cancel button doesn't let you do it, but if you hit edit, it lets you get past that restriction.
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
The bug fix for this issue was released on 05/08/18. The cancelled status is no longer an option on a task with a malfunction against it.
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Print post/beam locations on work orders for the asset when printing out a order
Have pole location print on the work order when it is printed. Currently we have to print out PM work orders, then look up location and hand write it on the work order. Not very efficient.
3 votes -
ESM tool tips
Process Improvement for the "Status Monitor" module. The tool tips should be displayed for each icon displayed in the page when the cursor is over them.
2 votes -
Tech Portal: Change the time of PM 'compliance finish' to 11:59 pm
The compliance finish time for PMs currently shows 12:00am on the date that it is due.
This leads to confusion on the techs part who think they are doing it on the final day of the window when in fact it is now passed due.
Can we change the time default to 11:59pm of the day it is due?
8 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This issue has been resolved and was released to production last Tuesday. The Reason for Variance field is now solely based on the Compliance Finish Date and does not take time into account.
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task template duplication
Planners/Schedulers need to be able to duplicate a task template and then edit the duplicate and rename it for time efficiency reasons.
2 votes -
Work orders on decommissioned equipment and sub locations
In EFP 3.0 work orders can be created on equipment and sub locations that are decommissioned. In 2.0 you could not create work orders on things that were decommissioned. We need to go back to this in 3.0
1 votecompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This bug was fixed with the release of fix # 43354.
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Tech Portal: Technician assignment
If a task is in any status other than "open" the tech assigned to the task is locked/fixed and you are unable to re-assign the work to another technician without having to change the status back to open.
Please change this so we are able to re-assign the technician no matter what the status is. System should not force us to use standards.
5 votes -
Client: Access to Data Tables for Planners
If we knew how the tables and column header names related to the portal and client fields we could have access to any information we need at anytime reducing the need for one off reports being built to accommodate adhoc customer requests.
3 votes -
ESM: Custom view / changes to interface
I would like to be able to remove columns in the work order view. It would also be nice to be able to rearrange them to what suits our needs better.
In fact, the status monitor screen is nice and easy to filter by areas; perhaps we could integrate a link from that down or reduced icon to the work order that is signaling it and bypass the work order screen load time and sort time?
5 votesThis function has been added with the new filtering system.
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Control Center Actions should be minimized by default
When actions are loaded in the control center, the bottom one is expanded. They should all be minimized, by default, to avoid confusion.
1 vote -
Response time variance
Can we have a required field for reason for variance when a response time is over a set limit? Many times a work order gets closed without all labor and sometimes it affects response time. This would at least force team to put a reason for why the response time is so high.
1 voteThis is taken care of with the WEM metrics on Power BI
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closed W/O email.
on "create work order:assign team and contact" I do not wish to recieve annoying email stating that work order is closed. I know its closed because " I " closed it.
2 votes
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