eFactoryPro 3.0
253 results found
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Troubleshooting Guide
Has anyone used the work order data to input into a troubleshooting guide for their site?
1 vote -
New categorie
Cat 150 counter
1 vote -
5 votes
While we understand the importance of knowing the description of the issue causing a malfunction, the task description can’t be added to the Malfunction panel due to column width limitations. To help make it easier to access that information, we implemented Work Order and Task IDs in that panel that directly link to the Work Order/Task records in the Portal. This should allow you to see any of the work order or task information with a single click.
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Need more RCA options
Recover Machine or something like that should be a resolution option.
1 voteUser was asked to provide a more specific example and did not. Declining User Voice suggestion per Amy McNail.
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Add all work orders to the status monitor
Add all work orders to the status monitor instead of just the ones with malfunction. This will make it easy to bundle work orders on equipment.
10 votes -
Please correct the Portal column names for "Mfr. Name" & "Mfr. Part #" for ATS Part ID list
Currently the portal has Mfr. Part #s listed in column named "MFG" and the Mfr. names are listed in column titled "MFG PART NUMBER". The column titles should be corrected to match the data per column.
1 voteCurt, thanks for reporting this. As this is a system bug, I will be entering this into our VSO development system for correction. I am closing this request out since it’s not a system enhancement and will provide you with the bug number.
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Expand report capability
On the portal: expand the technician and the supervisor categories to date closed and notes from technicians.
1 voteDeclining the request due to the age of request without any votes or activity.
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Source name on work order not just customer
Add source name to work order so techs can communicate directly with source about issue when need arise.
1 voteRequestor can be found on the summary of the Work Order tab. I contacted Rowland and showed him how to find this information. He is good with where it is currently located.
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Shift Report-Add Work Order Status Field
Add work order status to the shift turnover report. This will be used to audit sites work order statuses versus task statuses. Problem is sites have open work orders with closed tasks, and need to manage this discrepancy.
2 votesCanceling per user request.
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Add Object Under Repair Code
Please add the option for "Filler" in object drop down menu in the repair tab.
1 votePer Amy McNail, this is a type of equipment, not an object on a piece of equipment. She is working with the user to help them set up the correct asset.
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Job type
Hello, We have a opportunitty here in Nuevo Laredo with the Efactory pro 3.0 normally we give support to operations when they have the machine down by a setup or fixture repairs.
The problem here this type of order is very frequently they are introducing like MRCT because for them the machine really is down but by something that is out of our scoope.
Once the work order are in the system there are not a option to change to"others", this cause us a rework because to correct this is neccessary cancel and make new order with the correct type.
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31 votes -
Add "requestor" as a column in task tabs in portal
Add a new column in the task tab which indicates who created the task
similar to how the work order tab does.2 votesBriand, thank you for your feedback! Work orders are directly requested by customers, as they represent the work request that needs to be resolved. Tasks represent the record where all the technician’s labor, remarks, and part usages are stored. They are not requested by the customer, but are attached to a work order to provide data on the repair. For this reason, the task grid does not show a requestor, since tasks are not requested.
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Receiving parts that already have a bin location for a work order should not default to WORKORDER bin when it is received.
When a tech requests a part that already has a bin location in the system, say 100179699 which is located in shelf D01G and have non on hand, a req will generate under the work order category specifically for that work order. However, once we receive that part in the system, it will automatically default to the "WORKORDER" bin instead of its original bin which was D01G. Can we change this in the system? We never had this issue in SAP, so if the part was canceled from the work order, it would stay in the original bin. This will…
16 votesThe business owners have decided that parts requested against a task should remain in the WORK ORDER bin upon receipt. Parts for refilling stock should not be ordered against tasks, which will prevent them from going to the incorrect bin.
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CMs, malfunctions and breakdowns.
When a malfunction is entered with its' start date after the WO creation date, the system changes the breakdown flag as "NO".
Sometimes the customer will report an issue and continue working the machine until we arrive to fix the equipment. Even though they didn't stop right away, We are still taking the machine down within the production schedule because of a problem reported by the customer. This should be considered as a malfunction (Breakdown - Yes) and count against MTTR, MTBF as any other failure.
What I am saying is that a malfuntion start date after the creation date…
6 votesMike Wibben has stated that he still agrees with the previous decision that all malfunctions with a Start Date/Time after the WO creation date/time are not considered breakdowns. This is due to the machine being taken down after the work order was created, which indicates planned downtime, not an unforeseen breakdown.
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Inventory control needed
I've contacted Oracle on RTD solutions via a cloud based platform. We are experiencing some issues on management of equipment in house and could use something like this to track parts/equipment and monitor revenue and expense as we look to provide new services to our client. If anyone has suggestions please let me know. I'm in hope that an account with Oracle Nsuites could be beneficial and a solution reapplied across ATS.
Michael Aufdenberg1 vote -
Colocar pistolas de soluble
Colocar pistolas de soluble a cada máquina para que el operador al final de turno lave su máquina internamente de toda la rebaba acumulada durante turno.
1 vote -
Increase Schedule Board 'Display Field' Maximum
Add a 3rd field to 'Display Field' in the Schedule Board. At present there is a limit on the number of fields you can select in the 'Display Field'. The Schedule Board is a fantastic tool with huge potential. However it is unusable in it's current state. I need a minimum of 3 fields to choose from. I need to have the
1. Task Number
2. Description of the Task
3. Asset Number
Without these 3 fields the Schedule will not make sense1 vote -
Tech Portal: Add "Do not substitute" option to 'part need' screen
We have had several issues with parts being substituted for incorrect parts needed.
I feel it would benefit all sites if a "do not substitute" box was added the section of the portal when a technician enters a part need.Part need request
Supply chain22 votesPer Mack Brown, this functionality exists today with preferred supplier. If sites have issues with the wrong parts being ordered, they should notify their buyer to resolve the issue.
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Erase reason for variance
Erase reason for variance
When accidentally we put a reason for variance in portal, we cant edit to put the fill blank, we need to go to the CLIENT and edit from there.
1 vote -
1 vote
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