eFactoryPro 3.0
293 results found
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Basic typing skills
Why is ther no spell check?
wqefgferg erg ???2 votes -
Period Capacity Filtering Options
Need to add the status and sub-status columns to the table filter on the scheduling portal To Be Scheduled pre-filter. It would be nice to take the pre-filters away entirely and let the planners be able to filter all planned ready for scheduling tasks any way we see the need to.
2 votesDeclined per Operations team
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Send Technicians a notification when there PM feedback has been reviewed/entered.
Send Technicians a notification when there PM feedback has been reviewed.
3 votesDeclined per Operations team
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Notes during review
Would be efficient to be able to add notes during review. That way if no one has added anything and PS knows why it can be added quickly.
2 votesDeclined per Operations team
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Addition of Status field and filtering of statuses within Job Plans.
Addition of a status field within the Job Plans.
1 voteDeclined per Operations team
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Update Pre-defined steps/Global Steps
Please update pre-defined step - Process Improvement to reflect FEEDBACK changes.
1 vote -
Create a booked labor report so each technician can verify their total booked labor on a daily basis
Tech utilization is critical to the new SLR metrics. Need a dashboard where techs can go check their total booked labor by day/shift to ensure they closed all of their work orders prior to leaving.
1 voteThis should be the My Work screen of the Work Module. Daily Schedules should be built using the Planner/Scheduler Module within eFactoryPro. Filling our crews and technicians to capacity will give our techs the list of work you are looking for.
Please visit the FMSOS Critical Element for Work Execution Management > Daily Scheduling for more information.
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All breakdowns need priority 1 or 2 to be able to assign
Can you please change the system so that all breakdowns become priority 1 or 2 so that Supervisors and Managers can assign these tasks in their portal?
6 votesThanks for the feedback! It is greatly appreciated and keep them coming!
Not all breakdowns should be listed as P1 or P2. These break-ins that break the weekly schedule should be based upon asset criticality, part availability, and customer need. We need to prioritize these jobs among all the other work, including the scheduled maintenance such as PMs, PdMs, and FMs from the weekly schedule. This is our Validation and Approval step of Work Execution Management and a core element to building a reliability program.
This is how we break the cycle of reactive maintenance.
Thanks again,
Kevin Sherman
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Issues recording time.
Always having to repetitively put the same labor time and notes and update malfunction time and it will not record. Sometimes the WO selected will jump to another WO and record labor and notes on different WO than selected.
2 votes -
Attachment option for customer
The customer was once able to use/attach in the Attachment tab. It is view only for the customer now. This needs to be restored, as the customers enjoy the option, and it is extremely helpful to the planner and techs.
1 voteOur customer portal isn't very secure if you think about it. Any past employee can technically get into the customer portal if you think about it since we give the password out to everyone at the site. If they so choose, they have the ability to create work orders. If we allow them to make changes or add attachments, those people can add some bad items directly into our database which is a big risk to ATS.
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Network Issue
The network is very slow today and anybody know why
1 votePlease submit an IT request within the IT Self Request Portal for immediate assistance. Thanks!
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Malfunction Edit
We noticed recently we lost the ability to add a malfunction to a task if the task was initially created without one. This disables us from editing the malfunction during the review process without deleting the work order and creating a new one. This needs to be corrected in order to maintain the integrity of equipment downtime. We cannot rely on creating a separate work order any time this needs to be edited. This is the case for both production and technician created work orders.
1 voteThis is not accurate, malfunctions can be added after task creation as verified in Production on 11/22/24.
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"Assign to" Field
Add the field "Assign to" to the Shift Turn Over Report
9 votesDue to the new scheduling portal, the Assigned To field is no longer used. The task history will show assignment history.
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future labor
for labor entries reopen the ability to put time in the future. On the last update it was removed.
1 voteFor labor entries, we only want to document what has happened. By opening it up to what could happen, our data integrity runs a large risk.
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Job visibility in my work
When a technician puts time on a job, is it possible for the job to stay visible in their page (my work)?
1 voteThanks for the submission! As for the My Work screen, we want this to be only the list of work you want the technician to do that day/week. If the technician is assigned that task, they still have visibility of it throughout the week. Once the week is over, if the task is not completed, it returns to the queue to be rescheduled.
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Why?
Why can't we schedule out further than the 16th?
I'm the planner scheduler and the lead senior tech at this site I must be able to schedule out more than 2 weeks in advance. Otherwise I stand no chance of keeping up1 voteIt looks like everything is set to allow you to schedule further out on the future now. Likely it was an issue with your scheduling containers. If other issues persistent, please feel free to submit an IT request using the Self-Request Portal. Thanks!
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Allow customers to add attachments when submitting a work order.
As a customer, it would be very beneficial to be able to add attachments to work orders I am submitting. I want to use attachment for pictures or prints describing the work needing completed.
6 votesDue to IT security concerns this is not something we are willing to give the customer access to. If attachments need to be added to the task, please have them send it to our ATS team to validate the document before uploading it to our servers.
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daily/weekly toggle switch
Hello, please eliminate the toggle switch for daily/weekly, a majority of the techs continue to forget to use regularly. Thanks.
1 voteMany sites use this to retain visibility of tasks assigned to technicians throughout the week. this also follows our Work Execution Management processes for Daily Scheduling and Work Performance.
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not user friendly
Ref. Site 733 Task 4445019. Please see notes in the Task for suggested Idea.
1 voteThe system does have the capability to assign back to the planner. By returning the task to Planning, it returns it back to the Planner's queue. As for a Parts Only work order, the job does not require steps to be added to the job but since it is still a task, the steps are required to be checked off.
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not user friendly
At Site 733 the high work order count is confusing as there may be several work orders attached to the same machine. What if after the highest priority machine work order is ready to be closed efactory blocks work order from being closed unless all other work orders are completed or deleted as that some of them may be erroneous?
1 voteThank you for sharing your feedback with us! While we understand that the high volume of work orders at Site 733 can pose a challenge, Operations leadership has emphasized that each work order should be reviewed for content. While some of them may be duplicates, having the system prevent work order closure until all other work orders are completed would skew completion metrics. Work orders for projects and other planned work may not be worked for several weeks and we would not want to leave an unrelated work order open until their completion.
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