eFactoryPro 3.0
248 results found
-
Sub Status field needed
need a sub-status field for work order so you can quickly see more info regarding status i.e.
1. waiting for parts
2. WO Ready (ready to scheduled)
3. scheduled
4. In planningetc. because we don't have this field, a lot of time is spent opening each individual work order to understand what is the status. thanks
6 votes -
Customer's name is not on the work order.
Most work orders are poorly described what equipment or the actual issue effecting the customer. If there is no name it makes it hard to help the customer.
9 votesThis feature has been added to the live environment for eFactoryPro 3.0. The name entered by the requester will now show in the “contact” box on the task and work order.
-
Techs are not able to write proactive work orders from the portal after completing a PM.
Most PM's are Grease and Inspect. When a tech identifies a issue with a conveyor belt in the past he would put a work order in so we can order a belt in advanced prior to the belt becoming non-serviceable. Right now every work order is reactive that a tech submits. We are even unable to write FM workorder's.
11 votesAnytime you have a proactive work order and you add another task onto it, before closing it out, that new task is also considered proactive. The task will go towards your proactive metrics. The task type will be FM – follow up maintenance. This is the only task type that is used with Preventative Maintenance or Predictive work. Again, since we are tracking everything at the task level, as long as the work is found during a proactive job, the work is also considered proactive.
-
PM name should reflect maintenance performed.
Work order name does not reflect maintenance performed, only reports Autogenerated Request creation from Contract PM .
6 votesThank you again for your feedback, this change was released on 5.24.2016!
-
We cannot remove our name from a work order if we do not get to the job.
Cannot remove name from a work order
2 votes -
Attachments visible upon opening work order
it would also be nice if work order informed you upon opening it, that there is an attachment to it.
5 votes -
Picture attachments.
Having trouble adding attachments such as pictures to the work orders .
6 votesVerified that picture attachments are working in the production portal. If an attachment is over 5MB, the attachment will not attach.
-
Site needs to be able to add specific text to a receipt for service.
Site needs to be able to add specific text to a receipt for service.
SAP – when site creates a SES (receipt against an AU/service PO), there is a text field to include the invoice #, service ticket #, detail about the job, etc. This text is used by AP to make sure they are matching the correct receipt with the invoice they are processing.
EFP3.0 – there is no text field for AP to match against. (On the 88 PO SES, the Short Text just copies the PO line description from 3.0.)
We’ve already had one example of where…
2 votes -
Planners and Supervisors need the ability to change equipment status prior to assigning the task.
Customer submits work orders for work identifying the equipment "down" when in fact the equipment is operational. Planners or Supervisors could change prior to assigning reducing questions about whether the equipment is actually down, ambiguous or reduced. "the tech can't even change to up"
3 votes -
Tech name on open work order list
When exporting the open work orders, I need to see "assigned tech". This will save me time from having to go to the individual work order to find out what tech is assigned the job.
1 voteThe Assigned Technician shows in the technician area of the portal. Go to Technician→Tasks→Assigned Tasks in the portal to see all tasks assigned to all individuals. Export the list and filter.
-
Can the WO Report display the assigned technician?
Currently the work order print out does not display the assigned technician. It would be useful if this could be added to this view.
5 votesThe report has been updated and now shows the assigned technician. You can find it in the grey area, immediately to the right of the team field.
-
Asset ID appear in the task summary
It would be helpful if the asset ID could appear in the task summary
5 votesThis has been released to production on 4.26.2016!
-
Viewing
On the work order summary page I'm not able to scroll sideways. There is no side bar therefore I cant see the entire page.
2 votescompleted ·
AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
This sounds as though there may be an issue with either your browser or the resolution at which your computer is set. Please contact the service desk at 309.693.4001 and they should be able to resolve this issue.
-
Additions to the PO Detail Report
In the Purchase Order Detail report, it does not show open quantity or quantity on order. Additional request to add columns for Material Group, Manufacturer, and Noun (Searchable from Received From and Received To)
6 votesThe fields Qty Ordered, Total Qty Received, Qty, Material Group, Manufacturer, Noun, Received by, and Received To appears on the Purchase Order Detail Report in Production.
-
Create a Balanced Scorecard
Create a Balanced Scorecard to use internally with the leadership team to identify under-performing sites.
4 votes -
Need functionality to un-release purchase requisitions
This is a function performed daily and is essential to buyers operating efficiently
5 votes -
Summary page UP status
We noticed that on the work order Summary page under malfunction type that there is no Up status. This is a problem when closing out work orders.
1 voteCompleting because the field for Malfunction type is used to show the status of the work order and not the equipment. Equipment malfunction is seen through the malfunction tab.
-
Log in issues
The system doesn't change to a different technician when you first log in under your own name. The system logs in under the last person that used the computer and not the tech who signed in.
1 votecompleted ·AdminRyan Gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
Thank you for expressing your concern!
This can be remedied by ensuring each user logs off the system when done with the task at hand instead of just closing the browser. If the user does not logoff of the system, it is possible for the site to load a cached (or locally stored) page which will show the incorrect username.
If you have any other questions or concerns, please be sure to let us know!
-
3 votes
-
I need to see "HELP" in the upper right corner of eFactory 3.0 portal
Please add "HELP" to the dropdown in the upper right corner of eFactorypro 3.0. This link should direct to support.efactorypro.com.
2 votesThis has been completed.
- Don't see your idea?
