eFactoryPro 3.0
287 results found
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Technician Filtering in Supervisor Portal
When filtering out the Technician tab in the 'Assign Task' column of the Supervisor Portal, it is no longer possible to select the Technician from the drop down. Therefore i am unable to filter out each Technician. For example if i input Equals 'Colin Sansom' in the filter i get all results for Colin Loveless, Colin Sansom and Alex Sansom.
1 vote -
Printing a Task Template ID
We are able to print a Task Template ID that has been generated to a work order but we cannot print out a Task Template ID that has been created but not yet generated to a work order. It would be helpful if we could.
1 voteRay, thank you for your feedback! All task templates can be printed using the Task Template Report, located in the SSRS reporting tool. This report allows you to pull all the steps assigned to a task template, so you can see the instructions of a PM in detail.
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Add work order / task filter to Accumulated Labor Report
Is it possible to add a work order or task number filter to the Accumulated Labor Report? This would allow me to obtain labor hours data for a specific work order / Task.
1 vote -
Work Order Completion without Task Completion
Technician is able to complete the work order and not the task. Is this a bug? Finding these under Supervisor Review Role.
1 voteThis is a bug that is being corrected in our current development cycle. The fix will be released on 05/22/18 if it passes testing.
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bill of material
please fix the system so we can see what been used on the machine on the bill of material
1 voteThank you for your suggestion. It was a business decision in regards to Bill of Material to display all parts used on the same models.
Please continue using User voice for more feedbacks and suggestions. -
Customer Portal: Allow Customers to request parts from ATS
Develop a supply chain Customer Portal allowing our customers to request parts from ATS
5 votesPer supply chain director, this request has been declined.
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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Report: Add Work Order ID to Task Sub-Type Report the
Add to the Task Sub-Type Report the orders generated from the eFactory Pro 3.0 Portal, currently this report does not show all orders generated, only showing the orders that are generated from the eFactory Pro Client
5 votesThis is a potential bug in the Task Sub-type Report and has been forwarded to the Help Desk.
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Shift Turnover Report change
Why has the Calendar function or "Select a Value" feature from the Task Created To line on the Shift Turnover Report disappeared? That gave us the functionality to set our own dates and tailor a specific report. Why the change with no input from the users? I liked being able to set my own start and end dates.
1 voteRay, thank you for your feedback! While we certainly understand your desire to run a report for a custom date range, the report was causing performance issues when ran for an extended period of time. By giving the report set date ranges to select from, we can prevent speed issues and reports timing out entirely. In this way, we can ensure that all users are able to continue using the report simultaneously.
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Reports: Standard shift turnover report
Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.
Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.
5 votesAll reports are routed through the SSRS reporting website, in order to minimize speed issues in the Portal. We are creating a new report called the Task Event Report that will allow you to see all tasks that had activity over a given date range.
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Name, Last Name and email by deffault when customer create a WO with customer users
The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.
1 voteEmmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.
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Recent tasks goes directly to open work orders only.
When you click on recent customer tasks it would be nice if it pulled up only open work orders right off. Then if we needed to look at something else IE: canceled, completed, hold, etc. We could use the drop down and select thaat.
3 votesGoes against the WEM processes of scheduling/assigning work rather that working from the recent work orders.
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Part Need quantity edit
Fix the Part Needs edit action so I can edit the the quantity. Otherwise, I have to delete the part need and add a need for the same part with the new quantity.
2 votesThank you for your feedback. Per the Director of MRO and Supply Chain, PO bundling will be negatively affected if part needs are canceled or updated after it has been submitted. Part needs can be entered multiple times on a task for the same part.
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Workorder viewing space.
There is not enough viewing space. Reduce the size of the header lines and frame around the workorder and WO/Task panes. Make the WO/Task pane a tab that is accessed by selecting a workorder from the list.
2 votes -
Bugs
Be able to expand work order list. Also fix bugs on task sign off tabs. Can barely get to work on IPAD
1 vote -
Part Usage by Place
This report has been modified several times. However never looking the same as the billable report. Causes you to "retype" this whole report in a different format on a weekly basis. Since the new Eaton request of a new monthly report from all Eaton sites... I request to look into this report having the same layout as the billable report.
Please email me if any questions.1 voteThank you for your feedback. Please use Consumption by Place report instead of Part Usage by Place for added features.
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ESM: Auto-update every 5 minutes
New ESM looks great. Would it be possible to have page refresh itself every 5 minutes?
Then we can put ESM on a screen and leave it - will have a snapshot view of whats going on in your plant.Add this to the header section of webpage:
<meta http-equiv="Refresh" content="300">2 votesThe ESM is built on new technology that refreshes the data without a page refresh being required. You should be able to update the work orders related to the respective equipment tiles and watch it adjust in real time.
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Make part cost visible in the tech portal.
Make the cost of parts visible for technicians when reserving a part. We need access to this for approval purposes on overnight shifts when we have no supply chain support.
1 voteThank you for your feedback. Per the Director of MRO and Supply Chain, part cost information will not be displayed in the Tech Portal.
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WO number + Task number report
Need a way to compare Open work orders with Open Tasks.
Site currently shows 681 open work orders with only 542 open tasks. Obviously this is wrong. However there isn't a report to run that shows BOTH work order numbers and TASK numbers along with descriptions and etc.
Being able to bump these WO/Tasks against each other would be tremendously useful.
1 voteThis report would serve a very limited purpose, as open work orders do not count against any metrics. The development effort would not bring enough added value to the product.
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Row height not big enough for data.
On the Tasks display screen, the rows are all the same size causing part of the data to not be seen. It would be beneficial to increase the row height to fit the data for each row. Also minimizing the font size would help as well.
1 vote
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