eFactoryPro 3.0
301 results found
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Format Logic
To many sub-categories. Just clutters up the page. Again I don't understand the logic behind this and many things with EFP.
1 voteDeclining the request due to the age of request without any votes or activity.
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Report: Add Work Order ID to Task Sub-Type Report the
Add to the Task Sub-Type Report the orders generated from the eFactory Pro 3.0 Portal, currently this report does not show all orders generated, only showing the orders that are generated from the eFactory Pro Client
5 votesThis is a potential bug in the Task Sub-type Report and has been forwarded to the Help Desk.
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Shift Turnover Report change
Why has the Calendar function or "Select a Value" feature from the Task Created To line on the Shift Turnover Report disappeared? That gave us the functionality to set our own dates and tailor a specific report. Why the change with no input from the users? I liked being able to set my own start and end dates.
1 voteRay, thank you for your feedback! While we certainly understand your desire to run a report for a custom date range, the report was causing performance issues when ran for an extended period of time. By giving the report set date ranges to select from, we can prevent speed issues and reports timing out entirely. In this way, we can ensure that all users are able to continue using the report simultaneously.
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Reports: Standard shift turnover report
Design a page within the tech portal to display a standardized shift turnover report with the option to email and print.
Have it auto generate a list of tasks that had labor time put against them for a set time and date range. Give it the option to add in 'shift turnover' task, notes and a place to manually add in a new task.
5 votesAll reports are routed through the SSRS reporting website, in order to minimize speed issues in the Portal. We are creating a new report called the Task Event Report that will allow you to see all tasks that had activity over a given date range.
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Name, Last Name and email by deffault when customer create a WO with customer users
The customer in site 025 is requesting if it is possible that at the moment of creating a work order appears by default Name, address and email by customer user, so if you can review this request we appreciate it.
1 voteEmmanuel, thank you for the feedback. Unfortunately, it is impossible to default a name and email for customers that are using the generic CUST account, since we do not know which operator is entering the work order. If the customer is using a named account specifically assigned to them, then their name and email address will default into the work order creation screen.
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Recent tasks goes directly to open work orders only.
When you click on recent customer tasks it would be nice if it pulled up only open work orders right off. Then if we needed to look at something else IE: canceled, completed, hold, etc. We could use the drop down and select thaat.
3 votesGoes against the WEM processes of scheduling/assigning work rather that working from the recent work orders.
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Part Need quantity edit
Fix the Part Needs edit action so I can edit the the quantity. Otherwise, I have to delete the part need and add a need for the same part with the new quantity.
2 votesThank you for your feedback. Per the Director of MRO and Supply Chain, PO bundling will be negatively affected if part needs are canceled or updated after it has been submitted. Part needs can be entered multiple times on a task for the same part.
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Workorder viewing space.
There is not enough viewing space. Reduce the size of the header lines and frame around the workorder and WO/Task panes. Make the WO/Task pane a tab that is accessed by selecting a workorder from the list.
2 votes -
Bugs
Be able to expand work order list. Also fix bugs on task sign off tabs. Can barely get to work on IPAD
1 vote -
Part Usage by Place
This report has been modified several times. However never looking the same as the billable report. Causes you to "retype" this whole report in a different format on a weekly basis. Since the new Eaton request of a new monthly report from all Eaton sites... I request to look into this report having the same layout as the billable report.
Please email me if any questions.1 voteThank you for your feedback. Please use Consumption by Place report instead of Part Usage by Place for added features.
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ESM: Auto-update every 5 minutes
New ESM looks great. Would it be possible to have page refresh itself every 5 minutes?
Then we can put ESM on a screen and leave it - will have a snapshot view of whats going on in your plant.Add this to the header section of webpage:
<meta http-equiv="Refresh" content="300">2 votesThe ESM is built on new technology that refreshes the data without a page refresh being required. You should be able to update the work orders related to the respective equipment tiles and watch it adjust in real time.
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Make part cost visible in the tech portal.
Make the cost of parts visible for technicians when reserving a part. We need access to this for approval purposes on overnight shifts when we have no supply chain support.
1 voteThank you for your feedback. Per the Director of MRO and Supply Chain, part cost information will not be displayed in the Tech Portal.
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WO number + Task number report
Need a way to compare Open work orders with Open Tasks.
Site currently shows 681 open work orders with only 542 open tasks. Obviously this is wrong. However there isn't a report to run that shows BOTH work order numbers and TASK numbers along with descriptions and etc.
Being able to bump these WO/Tasks against each other would be tremendously useful.
1 voteThis report would serve a very limited purpose, as open work orders do not count against any metrics. The development effort would not bring enough added value to the product.
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Row height not big enough for data.
On the Tasks display screen, the rows are all the same size causing part of the data to not be seen. It would be beneficial to increase the row height to fit the data for each row. Also minimizing the font size would help as well.
1 vote -
Customer name on work order.
When the customer enters a work order they also enter their name. But when we get the work order it shows customer. We really need the customers name that entered it on the work order. That way we can talk with the correct individual and get any details that will help complete the job quicker. An example would be we respond to the work order on a test stand where several people are working and we start having to asking individuals who put the work order in. Talking to the correct individual saves a lot of time on repairs.
1 voteThis capability currently exists on the Work Order screen in the Portal. The requester name is located on the Summary section of the Work Order screen, in the Requester field.
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Canceled Work Orders - Under Supervisor
Canceled Work orders should not be a list for approval. Why is this information there? Should we be approving this growing list? It makes no sense to have this list since work orders are canceled for a reason. System should remove on its own.
1 voteMarc, thank you for your feedback! It was a decision made by the FMS business to require canceled work orders to be reviewed. This allows site management to view which work requests have been cancelled and be able to answer any customer questions that arise from the cancellation.
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time entry
We used to be able to enter end time on work orders that was in the future. THIS WAS A NICE FEATURE! I sometimes fill out work orders near the end of the day, but will work until the last minuet.
1 voteJames, thank you for your feedback! While we can see how you would use this feature, Operations decided to not allow time stamps that are dated in the future. This was a decision made to enhance data accuracy and prevent work from being recorded prior to being done.
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Requestor needs to appear on task
techs need to see a requestor field in the task level please to know whom to speak with at customer level.
1 voteRichard, thank you for your feedback! The requestor is shown at the work order level, since that contains the actual work request information. If you click on the work order tab next to the task tab, you will see a field for “Requestor” in the summary section of the work order.
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Tech Portal: Mass assign TASKS to technicians
Planners / supervisors need a way to assign more than a single task at a time to technicians.
Tech Portal
Planner scheduling
Add ability to mass assign work order tasks
Assigning one work order at a time is time consuming7 votesThe business owners have determined that tasks should be scheduled individually using the Daily Capacity screen in the Planner Portal. This ensures that the right skillset is assigned to each task.
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Split screen??
Get rid of the split screen. I don't understand the logic behind this.
1 voteTravis, thank you for your feedback! The decision was made to use the split screen so that you could view work order and task information without losing search results in the grid above. You can make a work order or task full screen by clicking on the Expand arrow at the top right of the panel, thus eliminating the default split-screen view.
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