eFactoryPro 3.0
273 results found
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Add duration tab on Technician Portal
Having duration in the technician portal allows our customer to see the time scheduled for each tasks, also good to have when exporting file.
2 votesThis feature is already in the Planner Portal.
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Misalignment of P/S training tasks between systems
Planner / Scheduler training misaligned between EFP Wiki and Cornerstone.
Specifically, P/S 08,09,10 are not the correct lessons so that the two systems coincide.
Wiki- Cornerstone-
08- Job plans 08-T/S P/M
09- Meters 09-Job plans
10- T/S P/M 10-Meters1 votecompleted ·
Adminryan gardner
(Technical Support Specialist II, Advanced Technology Services, Inc.)
responded
This issue has been resolved.
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Add a checkbox in the client that allows PS to activate or disable PMs
The current method of cancelling PMs is time consuming. Adding a checkbox will help identify and label PMs as active or inactive without comprising the existing data in our system.There is no way to identify which PMs the site wishes to disable due to the PM no longer being needed or multiple PMs being combined into one.
41 votes -
Planned start date/Assign Tech
On the planne/Scheduler portal it would be nice to set the planned hours as well as the planned start date. As well as assign a tech.
1 votecompleted ·
AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This can now be done in the Scheduling Portal via the Period and Daily Capacity screens.
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Add the field Crew size to Forecast pm and shift turn over reports
Add the field Crew Size to Forecast PM and Shift Turn Over Reports. At this time, both reports have the Duration parameter but it´s necessary to visualize the number of technician for each activity.
18 votes -
Zero Quantity
Have a site bin location in the tech portal for parts that have a zero quantity. That way the tech can check the location to verify the quantity is zero. There have been occasions when the system says zero when in fact there are parts in the bin location or mistakenly placed in adjacent bin.
28 votes -
Assign multiple Technicians to a Task
Need to be able to assign multiple technicians to a Task. There is a way to do so in the Client but it does not show in the Portal.
40 votes -
Regulatory information in Power BI
Can the Regulatory Fields be transitioned over to Power BI for tracking purposes at the site Level?
1 vote -
Easier inventory search
First, set up a separate site specific tab for going directly to inventory without the need of going through a work order.
Second, give a back progression option in the parts search, or different dialogue boxes within the search so that we don't have to keep going back to the beginning each time we get to the part and find it isn't the one we were looking for.
15 votes -
Change the optimization process
eFactory doesn't recognize a change to the PM if you modify just the steps, you have to change the task description or the duration for the system to see the change, Change the system so it recognizes step changes as a change without having to modify the description or the duration.
2 votes -
Need to be able to track changes (events) regarding malfunctions.
Need to be able to track changes (events) regarding malfunctions. We have it happens sometimes when a customer puts in a "down" ticket and then it is magically "up". We need to be able to track whether it was an input issue or if it was changed by someone for some reason without putting notes in. It would be nice to have a definitive answer on what happened to stop finger pointing
12 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This functionality was released in March 2024.
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Template Steps Numbering
It would be great if the automatic numbering of steps was in mulitples of 10. Example: first step would be 10, next would be 20, and so on. Then inserting new steps would be easy. If you need to insert a step between 40 and 50, you would number the new step 41, or 45.
2 votes -
Time editable by tech it is assigned to.
Tech's should be able to modify time assigned to them, no matter who created the time. This would help from overlapping time periods if someone incorrectly inputs another tech's time. A notification about new time entrys from other technicians would also be very nice to know if time has been put in or not.
2 votesThis is possible with the new assigning system.
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Filter WO by teams
Filter WO by teams so we can search the WO assigned to an individual team
8 votesThis is a function within the new Scheduling Portal
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Cancelling Tasks
When a technician cancels a Task they need to be able to add comments about why they cancelled it. Currently if they do this the Task will cancel, but the work order will remain open.
4 votesThis issue has been corrected.
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As a Supervisor, groups should be able to be removed/inactivated in the ESM.
As a Supervisor, groups should be able to be removed/inactivated in the ESM.
6 votes -
Additional object code
Can we add a "Strainer" to the list of objects in the repair code. We have a lot and they clog consistently. This code would help track these failures.
Thanks1 vote -
Add "Planned Start Date" filters to work order report
When printing work orders, the current report does not allow for the specific week or period. Please add date filters for planned start date so that batch prints are directly related to the work being done.
16 votescompleted ·AdminOldfield, Michelle
(Business Analyst, Advanced Technology Services, Inc.)
responded
This field has been added to the Task screen export in the Portal.
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Visual representation on the status monitor if a job is waiting for parts/services.
Can we have a visual represntation on the status monitor to see if a job is waiting for parts or services. This could be achieved by adding a small W in the top corner of each status icon. This would enable us to see at a glance what is happening with each job.
47 votes -
Add duration filter to the PM List Report.
Adding a duration field to the PM List Report. It will be easier to show the time that is allotted for each PM when customer asks for a report.
1 vote
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